sawrecoil Posted October 23, 2010 Share Posted October 23, 2010 Woke up this morning, went to the tv room and the flipped on the television.The audio is out? The mute button/volume control does nothing. Then I went to the kitchen to use the ipad and turn on music in any of the rooms and it came up as muted. I couldnt disable the mute. So I turned off the ipad, and powered off the system in the basement. Powered it back on. Went back to the ipad and now the volume icon is grayed out. (I can adjust volume level, but still no sound)I checked the basement theatre tv and the sound is fine. I think I may have turned off the tv last night while it was muted in the tv room. Any suggestions?? Please call me if possible I need this fixed asap. 801-946-7310thanks, Link to comment Share on other sites More sharing options...
sawrecoil Posted October 23, 2010 Author Share Posted October 23, 2010 I spoke with someone that said the theatre is irrelevent. It's on a seperate reciever. here's the symptoms:-all zones audio out -powered all equip off/on -ipad c4 software audio button was muted, and after powercycle is now grayed out. Link to comment Share on other sites More sharing options...
neeshu Posted October 25, 2010 Share Posted October 25, 2010 I had a similar problem. I don't recall what the root cause was anymore, but it was related to either the C4 audio matrix switch or amp.So if you have a similar setup, try going to your audio matrix switch to see if all the channels are muted (from the front of the physical switch). This has happened to me a number of times since install, but not lately. I have an iPad as well, so maybe that is the culprit - a certain way a room is shutoff that then causes the switch to mute all the channels.Let me me know if this helps. Link to comment Share on other sites More sharing options...
fkohn Posted December 9, 2010 Share Posted December 9, 2010 I have this problem repeatedly. I am running 1.7.2.however, the issue is that the audio matrix switch is setting the output to -Inf.According to my dealer, this is a known issue. I am still waiting for a fix. Link to comment Share on other sites More sharing options...
ILoveC4 Posted December 9, 2010 Share Posted December 9, 2010 I would think the first your dealer would do is update you to 1.7.4.36, which is the latest 1.7 build and includes numerous bug fixes. This update shouldn't take long, and can easily be done remotely. Link to comment Share on other sites More sharing options...
neeshu Posted December 10, 2010 Share Posted December 10, 2010 I was seeing a similar problem with 1.8.2. Link to comment Share on other sites More sharing options...
cgboulet Posted November 7, 2011 Share Posted November 7, 2011 I'm having the same issue with 2.1.1 - any ideas out there? I should say that I've rebooted the audio matrix, both my HC-300s and my HC-1000. Still trying to figure out why this is happening. Link to comment Share on other sites More sharing options...
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