Johng

Got it figured out, after syncing time server, did a hard reboot on the 800, and bamo can connect, Thanks everyone for the help.

I have both composer pro 3.1.1 and composer pro 2.9.1, I am having trouble finding a composer patch, and when I try to connect with latest version of composer pro, I keep getting the error mentioned in above post, I have searched dealer.control4.com, and unable to locate it. Is it better to use 2.9.1 when connecting to the 800 or 3.1.1. Trying to be prepared for tomorrow, I am fairly new to c4, and this is the first 800 I have had to work with, appreciate all the help so far, once I can get connected I’m golden lol.

Awesome thank you guys, will try this and attempt connecting again tomorrow. Guessing composer patch easy to find at dealer.control4.com

I have 3.1.1, installed 2.9.1 just for this case and tried it, it’s still not connecting, I didn’t patch composer yet, thanks

Successfully completed the patch, and still running into the same issue. Anyone have any other ideas to try?

is that thru composer?

I have a customer who just moved into their house, it still has all the equipment in it, but the HC800 was factory reset by previous owner, customer wants to add onto system and get exsisting equipment added back in, but every time I try to connect thru composer I get this message. Is there a way to fix this or do I need to upgrade customer to ea series?