JeremyDB

5 hours ago, Baubas Cat said:

Make sure none of your amazon devices have the same name as any of your rooms. If they do then volume commands will change the volume of the amazon device but not the room.

Yeah, I've made sure the names are unique enough. Also, I've monitored the Alexa volumes while trying this just to make sure. Do you think it could be a hardware thing? I have a EA5 and matrix amp

Hi, 

I  am wondering if anyone has had luck getting Alexa to control the volume on their C4 system. I have Alexa integrated as a voice control option and can successfully turn on/off my various video sources (see figure), however, whenever I try one of the volume commands the C4 system doesn't respond. 

Thanks,

Jeremy 

On 1/3/2021 at 3:51 PM, jenn2021 said:

Our Control4 system started having connectivity issues yesterday out of the blue. The controller won't connect to the remote or mobile app, streaming media connected to it won't play, etc. It seems to be an issue related to our network. Rebooting our router (an Xfiniti xFi Gateway) takes care of the problem temporarily, but within 10 minutes or so, Control4 disconnects again. I've done some research online and it looks like it may be an IP or DNS related issue, but I'm not sure how to fix it. Anyone have any suggestions? 

I had a similar problem with my system that was troubleshooted in the following thread

What ended up working for me was setting the DNS settings in my main router to 8.8.8.8 and 8.8.4.4 instead of automatically determined by my ISP (Verizon Fios in this case). After rebooting the modem followed by the router and C4 controller everything is working good again. 

On 1/3/2021 at 4:05 PM, msgreenf said:

Are you sure the app is updated from the app store?

I realized the problem. I was rebooting the C4 system and router, but not the modem. I just tried resetting everything and it’s working perfectly! Thanks so much for your help. You saved the day!

58 minutes ago, msgreenf said:

Are you sure the app is updated from the app store?

Yeah, I just deleted it and reinstalled it from the App Store just to be sure. 

17 minutes ago, msgreenf said:

yes, reboot it

Ok, rebooted, and can now log in on the app. Unfortunately, the control is not much better. I can control through the app, but only after force quitting the app every time I want to change something. Also, still no control via Alexa and no internet music streaming. Perhaps that’s a OS and driver issue then? 
 

Thanks again for your help! 

21 minutes ago, msgreenf said:

CHANGE DNS SERVER

From ISp to the other setting...

Change primary DNS to 8.8.8.8 and Secondary to 8.8.4.4

And then apply

Ok, did that (see below). Internet is still working fine, but I can no longer log into the system through the app (see attached). Do I need to reboot the EA5? 

Thanks! 

3 minutes ago, msgreenf said:

now the Dynamic IP tab

Here you go! 

22 minutes ago, msgreenf said:

show me the Internet tab

Here you go. There are a series of sub-tabs. Here is what is shows for WAN settings. Can also show other sub-tabs as well. 

Jeremy 

1 hour ago, msgreenf said:

What dns servers are your router configured to use? That ip is the ip of your router

Sorry, I'm not a network expert; my dealer set everything up. This is what I found when I looked up the LAN settings on the router (attached). Does this provide the info you are talking about.

1 hour ago, msgreenf said:

What are your dns settings?

My DNS is set to 192.168.1.1

14 hours ago, msgreenf said:

Are you setup for dhcp for dns on your router? Or have you set your router to 8.8.8.8 and 8.8.4.4

This is what I found when I dialed into my router's IP address (attached). I'm assuming this means dhcp correct? Is this the way it should be or should it be 8.8.8.8?

Thanks, 

Jeremy

12 minutes ago, msgreenf said:

I would look at what dns servers you are using? Are you using isp dns? That does seem to cause a lot of issues. 

Also current version of os 3 is 3.2.1

Thanks! How do I check the dns servers? 
 

Yeah, I’m hoping to have my dealer upgrade to latest OS when he can finally get to my system. 

Hi, 

I started having issues with my C4 system a few days ago where my C4 IOS app (OS3) stopped working reliably. Most of the time I use the app it takes forever to load the project. Once it loads, none of the listen/watch functions work. I also can't control volume or quit any of the existing sessions. In addition, as I'm using the app it randomly reloads the project and the watch/listen icons sometimes randomly disappear leaving only the settings icon. 

I originally thought this was just an app issue, but none of my Alexa scenes work either, and when I try to connect to the system with ComposerHE it quickly connects and disconnects from the director. 

The only way I can reliably connect to the system is using the Zigbee remotes, but even then, my internet radio streams like TuneIn periodically stop working. 

I've tried rebooting my EA5 and uninstalling/reinstalling the app at least four times each. 

I've reached out to my dealer, but he runs a pretty small operation and has been swamped lately with big installs. Hoping someone here may have an idea as to what's going on. My director version is 3.1.1.569774-res and my 4Sight subscription is up to date. Also, I’m getting ~900Mbs/s up/down via ethernet so I don’t think that’s the issue either, although I did have to recently hard reset the cable modem in the house.