yvandotcom Posted June 29, 2017 Share Posted June 29, 2017 My dealer installed the latest Aprilaire C4 thermostat in our system to control our forced air furnace for heating, cooling and humidity. We are able to fully control the thermostat from the app, but the thermostat is not following the schedule. Has anyone encountered this issue? The dealer called tech support; they suggested we use only the default events in the system and that we do not create new ones, as these would not work properly. Link to comment Share on other sites More sharing options...
knowitall Posted June 29, 2017 Share Posted June 29, 2017 How are you creating the schedule? You can't make schedules thru your phone. I believe it works on iPad / tablets. But before it had to be native C4 device. Your dealer never called support or level 1 support for c4 has gone way down hill. Link to comment Share on other sites More sharing options...
knowitall Posted June 29, 2017 Share Posted June 29, 2017 Get my home for PC and try it there if you don't have a c4 screen in your project. Link to comment Share on other sites More sharing options...
yvandotcom Posted June 29, 2017 Author Share Posted June 29, 2017 3 minutes ago, knowitall said: How are you creating the schedule? You can't make schedules thru your phone. I believe it works on iPad / tablets. But before it had to be native C4 device. Your dealer never called support or level 1 support for c4 has gone way down hill. Thanks! I did use my iPhone to create the schedule. I will try using a PC. Link to comment Share on other sites More sharing options...
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