Announcements - Audio File

[ILoveControl]

Hi all,

Wanted to setup announcements in my project. It is pretty simple to set these up. The one thing that always fails is if I try add a audio file to the announcement. I get an error saying the the file cannot be is not available (see pic below).

What I have tried:

1. I have removed and re-added the announcements agent
2. This has worked now once or twice when I have tested it. However I go and change something like the volume level etc then execute then I get the error. Uhhh but the audio file was there a while ago?

Would appreciate the help - system is on 3.0. Not to sure if this is a Windows and C4 issue with SMB or if this is some other issue?

[-defunct-]

What Windows OS and what Control4 version?

If Win 10 and OS3, then you need to make sure Windows 10 has 'insecure guest logons' enabled in the SMB settings. Then make sure the network is set to private.

If Win 7, I'd update to Win 10, but as far as connecting with Composer for announcements using SMB, Windows 7 is completely fine.

[ILoveControl]

Just now, Dunamivora said:

What Windows OS and what Control4 version?

If Win 10 and OS3, then you need to make sure Windows 10 has 'insecure guest logons' enabled in the SMB settings. Then make sure the network is set to private.

If Win 7, I'd update to Win 10, but as far as connecting with Composer for SMB, Windows 7 is completely fine.

Thanks for the reply. 

Yes:

1. OS - Windows 10
2. C4 - 3.0

I will go check that setting out (think I have that enabled for my other linux environments but let me go check that)

The other option  is I could (if the port is open) SCP or SFTP onto the control4 controller and  upload the file just wouldn't know where to and if it would replicate to the other controllers on the network.

Thank you. 

[-defunct-]

Wouldn't matter about the other controllers. If you watch the network traffic during an announcement, all devices playing it load the file from the primary controller every time.

If composer doesn't work, I believe you can drop the files directly into the announcements folder that is available in the SMB server of the primary controller.

[ILoveControl]

Just now, Dunamivora said:

Wouldn't matter about the other controllers. If you watch the network traffic during an announcement, all devices playing it load the file from the primary controller every time.

If composer doesn't work, I believe you can drop the files directly into the announcements folder that is available in the SMB server of the primary controller.

OK cool let me try and open a SCP or SFTP connection to it. I am sure there is something available as you can SSH to it

[ILoveControl]

Ok SCP is open on the controller, interesting on /mnt/mediashare/announcements the files are all there, so not to sure what the controller is doing with that error message.

[ILoveControl]

I went back to announcement and tried again and then it worked ....

When I see the behavior above is if I try "execute" the announcement to many times after another. I don't just do this for fun I do it as I am adjusting sound etc and testing.

[-defunct-]

I would give 10 seconds between each time you execute the announcements. Executing multiple in a row won't work, subsequent requests of the same announcement are ignored while that particular announcement is going.