Drake0508 Posted June 15, 2018 Share Posted June 15, 2018 my ecobee has once again stopped responding to C4. This is about the fifth time. What am I doing wrong? It has been one of the most reliable devices I’ve owned. I never dreamed it would be such a pain in the butt. Any suggestions would be greatly appreciated. Link to comment Share on other sites More sharing options...
CFUG Posted June 15, 2018 Share Posted June 15, 2018 Does Composer show device ONLINE=TRUE during this event? It is a "polling" type of device... Link to comment Share on other sites More sharing options...
Drake0508 Posted June 15, 2018 Author Share Posted June 15, 2018 I’ll have to check when I get home. I just know it has stopped responding many times since I had the driver installed. The icon currently isn’t showing the temp, it’s showing three dots. Link to comment Share on other sites More sharing options...
CFUG Posted June 15, 2018 Share Posted June 15, 2018 Ecobee will show WiFi signal strength under DIAGNOSTICS. Check that as you won't be able to check status through Composer until that little bug is squashed. Link to comment Share on other sites More sharing options...
msgreenf Posted June 15, 2018 Share Posted June 15, 2018 What driver are you using? Link to comment Share on other sites More sharing options...
CFUG Posted June 15, 2018 Share Posted June 15, 2018 There's more than one? I was under the assumption he was using the C4 5/11/18 model 3 and up version... Link to comment Share on other sites More sharing options...
Drake0508 Posted June 15, 2018 Author Share Posted June 15, 2018 It was the Blackwire driver but was switched to the C4 Link to comment Share on other sites More sharing options...
Drake0508 Posted June 15, 2018 Author Share Posted June 15, 2018 I have had similar problems with both so I’m sure it’s something on my end. Link to comment Share on other sites More sharing options...
Drake0508 Posted June 15, 2018 Author Share Posted June 15, 2018 19 minutes ago, CFUG said: Ecobee will show WiFi signal strength under DIAGNOSTICS. Check that as you won't be able to check status through Composer until that little bug is squashed. It says connected and 95% signal strength. Link to comment Share on other sites More sharing options...
CFUG Posted June 15, 2018 Share Posted June 15, 2018 ^Well that leg of the trip is fine. I'm running the C4 driver and have not had a problem. Maybe try re-pairing?? With Composer down, it's not possible to see the status while the problem is occurring. Get your dealer involved I guess. Link to comment Share on other sites More sharing options...
Drake0508 Posted June 15, 2018 Author Share Posted June 15, 2018 Sounds good. Thanks for the advice! Link to comment Share on other sites More sharing options...
Drake0508 Posted July 4, 2018 Author Share Posted July 4, 2018 So I happened to notice that my nest protect shows when it loses power. I was able to track it back and the ecobee integration drops everything we have a quick power outage. My nest thermostat doesn’t lose its connection like the ecobee does. Is there something I can do to keep the ecobee from disconnecting from the driver even power goes out? I live in Florida and it happens often. The IP address and MAC address is the same (if that even matters) Link to comment Share on other sites More sharing options...
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