groomden Posted March 11, 2012 Share Posted March 11, 2012 My MyHome app has stopped working on my iPhone and Kindle Fire. I tried turning the phone on/off and also tried to remover/reinstall the app. It won't connect with my C4 300. Is there a quick and easy solution? I get a 'Device Not Authenticated' error. If I hit Identify it says, 'Error: Not waiting to identify a device'Thanks,Dennis Link to comment Share on other sites More sharing options...
ILoveC4 Posted March 11, 2012 Share Posted March 11, 2012 Were you using a 30 day trial or did you buy it? Link to comment Share on other sites More sharing options...
groomden Posted March 11, 2012 Author Share Posted March 11, 2012 Purchased through dealer, they set it up Link to comment Share on other sites More sharing options...
Godzilla Posted March 11, 2012 Share Posted March 11, 2012 are you connected to director? Link to comment Share on other sites More sharing options...
groomden Posted March 11, 2012 Author Share Posted March 11, 2012 not sure. the rooms show up but it then won't let me do anything, it just goes to that error screen. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted March 11, 2012 Share Posted March 11, 2012 not sure. the rooms show up but it then won't let me do anything, it just goes to that error screen.Go to More then director hit connect...Then go to config and update...From the iPad... Link to comment Share on other sites More sharing options...
groomden Posted March 11, 2012 Author Share Posted March 11, 2012 tried that, at the connect screen it says that is unable to authenticate and gives the same basic message that i'm not going to be using the app anytime soon."Device NOt Authenticated. This device is not authenticated to work with your home automation system. Not waiting to identify a device" There are two buttons below, one that says IDENTIFY and the other is a Cancel.Pushing the IDENTIFY button produces: Unable to authenticate this device with your home automation system. Please verify that you have a valid Control4 License for the product. Error: Not waiting to identify a device. Then to kick me in the shins, this screen also has an Identify button on it. Pushing it just reloads the current you don't belong screen.Bummer. On the plus side, I did get to snowboard today. Link to comment Share on other sites More sharing options...
pharmdsmith Posted March 11, 2012 Share Posted March 11, 2012 Log into my.control4.com and look under subscriptions. See if you had a trial license that expired or a full one with no expiration. Link to comment Share on other sites More sharing options...
groomden Posted March 11, 2012 Author Share Posted March 11, 2012 Navigator Version: 2.1.4Director: 10.0.1.9Director Version: 2.2.0.158343 - jan 24 2012 16:53:38Media Version: 2.2.0.158343 - jan 24 2012 16:50:11 Link to comment Share on other sites More sharing options...
groomden Posted March 11, 2012 Author Share Posted March 11, 2012 i should have the full one -- paid like $500 for it. i'll go check. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted March 11, 2012 Share Posted March 11, 2012 tried that, at the connect screen it says that is unable to authenticate and gives the same basic message that i'm not going to be using the app anytime soon."Device NOt Authenticated. This device is not authenticated to work with your home automation system. Not waiting to identify a device" There are two buttons below, one that says IDENTIFY and the other is a Cancel.Pushing the IDENTIFY button produces: Unable to authenticate this device with your home automation system. Please verify that you have a valid Control4 License for the product. Error: Not waiting to identify a device. Then to kick me in the shins, this screen also has an Identify button on it. Pushing it just reloads the current you don't belong screen.Bummer. On the plus side, I did get to snowboard today.Sorry that did not work. Might have to give dealer a call on this. You must be up north it's 70 at my place... Link to comment Share on other sites More sharing options...
groomden Posted March 11, 2012 Author Share Posted March 11, 2012 what the heck -- that's it, i have a site license trial that expired on the 9th... my dealer is sort of really, really testing my patience... Link to comment Share on other sites More sharing options...
HookedOnC4 Posted March 11, 2012 Share Posted March 11, 2012 what the heck -- that's it, i have a site license trial that expired on the 9th... my dealer is sort of really, really testing my patience...You might have to make that call today... or go back out and hit the slopes and cool down... Link to comment Share on other sites More sharing options...
Godzilla Posted March 11, 2012 Share Posted March 11, 2012 atleast you know whats wrong Link to comment Share on other sites More sharing options...
ILoveC4 Posted March 12, 2012 Share Posted March 12, 2012 what the heck -- that's it, i have a site license trial that expired on the 9th... my dealer is sort of really, really testing my patience...That was my bet. Link to comment Share on other sites More sharing options...
Kim Posted June 22, 2012 Share Posted June 22, 2012 This issue still exists for me. I am having the same exact issue. I checked my Subscriptions. I did a 90 day trial, which expired, but then I purchased a 1 year Subscription, which does not expire until November 2012. I still can't connect to my Director or Authenticate my iPad. Link to comment Share on other sites More sharing options...
dogdvr Posted June 22, 2012 Share Posted June 22, 2012 Did your dealer reidentify after you got the paid subscription?Also, there is no such thing as a 1 yr MyHome LicenseBrent Link to comment Share on other sites More sharing options...
thegreatheed Posted June 22, 2012 Share Posted June 22, 2012 This issue still exists for me. I am having the same exact issue. I checked my Subscriptions. I did a 90 day trial, which expired, but then I purchased a 1 year Subscription, which does not expire until November 2012. I still can't connect to my Director or Authenticate my iPad.MyHome license are NOT a subscription. This is a 4Sight subscription, which is the web interface to connect to the system. This doesn't include any licenses for the MyHome apps. You need a MyHome Device or MyHome Site licenses. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.