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Touchscreen won't finish update


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I've been trying to update my touchscreen for some time now.  The system shows "Current version: unknown" "Update Available: Yes (1.7.4.36)"

 

Yes, I need an upgrade ...

 

So, the download completes, but doesn't go past 0 of 5 steps.  Just sits there "Connecting"

 

Any simple places to start - besides calling my dealer who I'd like to trade in for a new one?

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