aryan1968 Posted August 9, 2014 Share Posted August 9, 2014 I had to replace my old HC-200 with a new one which has 2.2.2 OS on it. I can connect to it using the system manager but can't connect to it using the composer pro 2.2.2 - there is no firewall My old one had 1.7.3 OS and it worked fine for 5 years till it got burnt recently. Any help would be really appreciated. Thank you, Link to comment Share on other sites More sharing options...
RyanE Posted August 11, 2014 Share Posted August 11, 2014 If you can connect via System Manager, use that to turn on the Director service. That, or perform a factory reset / USB Restore on the HC200. RyanE Link to comment Share on other sites More sharing options...
aryan1968 Posted August 19, 2014 Author Share Posted August 19, 2014 What a factory reset does? doesn't it only reset the IP settings? I connected to the HC-200 using SSH/putty and can see the IP is up and I can ping it. does factory reset, retrieve the older version of firmware? Link to comment Share on other sites More sharing options...
aryan1968 Posted August 19, 2014 Author Share Posted August 19, 2014 where can I download the Control4 Recovery utility Link to comment Share on other sites More sharing options...
msgreenf Posted August 19, 2014 Share Posted August 19, 2014 What a factory reset does? doesn't it only reset the IP settings?I connected to the HC-200 using SSH/putty and can see the IP is up and I can ping it.does factory reset, retrieve the older version of firmware?Dealers have access Sent from my XT1060 using Tapatalk Link to comment Share on other sites More sharing options...
aryan1968 Posted August 19, 2014 Author Share Posted August 19, 2014 I am not a dealer, is this something that a dealer can give it to me? is it free if not how much is it? I badly need this utility, is this something that you can help? Link to comment Share on other sites More sharing options...
msgreenf Posted August 19, 2014 Share Posted August 19, 2014 short answer is that you should have a dealer relationship. Link to comment Share on other sites More sharing options...
aryan1968 Posted August 26, 2014 Author Share Posted August 26, 2014 Ah, believe me I dealt with them before, they don't know shit. Link to comment Share on other sites More sharing options...
mstafford388 Posted August 26, 2014 Share Posted August 26, 2014 Find a different dealer. Link to comment Share on other sites More sharing options...
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