C4Jockey Posted January 5, 2017 Share Posted January 5, 2017 I purchased an HC-800 over a month ago without a power supply. It took me forever to find one (with the right coax plug) and I finally did. After a power cycle, the power light comes on, then the "LINK" light flashed about 5 times, then the "DATA" light flashed once and that's it. There is no output from the HDMI or the Component Video. I have tried a factory reset with the same result. Any ideas? Link to comment Share on other sites More sharing options...
d1amund Posted January 5, 2017 Share Posted January 5, 2017 Does it show up on the network? In sysman? In composer local directors? Link to comment Share on other sites More sharing options...
C4Jockey Posted January 5, 2017 Author Share Posted January 5, 2017 Nope. Link to comment Share on other sites More sharing options...
d1amund Posted January 5, 2017 Share Posted January 5, 2017 Return it. Link to comment Share on other sites More sharing options...
VINCELdUB Posted January 5, 2017 Share Posted January 5, 2017 You can try a restore stick... 1.8.2 then update from there. Do you have access to the dealer support website? If not, I and many other "remote dealers" here can help you remotely try to troubleshoot the issue. Happy Automating! Link to comment Share on other sites More sharing options...
C4RVA Posted January 5, 2017 Share Posted January 5, 2017 Had a similar problem. If you can't return you'll need to re image the flash drive inside the controller. Link to comment Share on other sites More sharing options...
C4Jockey Posted January 5, 2017 Author Share Posted January 5, 2017 10 hours ago, VINCELdUB said: You can try a restore stick... 1.8.2 then update from there. Do you have access to the dealer support website? If not, I and many other "remote dealers" here can help you remotely try to troubleshoot the issue. Happy Automating! Thanks for your reply VINCEdUB! I tried that. It doesn't even look at the USB after cycling power. Link to comment Share on other sites More sharing options...
C4Jockey Posted January 5, 2017 Author Share Posted January 5, 2017 2 hours ago, C4RVA said: Had a similar problem. If you can't return you'll need to re image the flash drive inside the controller. Thanks for your reply C4RVA! It doesn't look like I can return it. I bought it without a power supply. It took me forever to find one. Finally did though this forum. How does one re-image the flash drive? Is it a USB drive like the ones in an HC-1000? Link to comment Share on other sites More sharing options...
C4Jockey Posted January 5, 2017 Author Share Posted January 5, 2017 10 hours ago, d1amund said: Return it. I'm working on that. Thanks for your reply! Link to comment Share on other sites More sharing options...
C4RVA Posted January 5, 2017 Share Posted January 5, 2017 It's a sata flash drive inside the controlller. You'll need a disk image of a controller that is working. This is assuming nothing else is wrong. Link to comment Share on other sites More sharing options...
thegreatheed Posted January 5, 2017 Share Posted January 5, 2017 16 hours ago, VINCELdUB said: You can try a restore stick... 1.8.2 then update from there. Do you have access to the dealer support website? If not, I and many other "remote dealers" here can help you remotely try to troubleshoot the issue. Happy Automating! No, you can't. A restore stick will NEVER work on an HC-800. EVER. Link to comment Share on other sites More sharing options...
Matt Lowe Posted January 5, 2017 Share Posted January 5, 2017 have you tried a factory restore? SSH? Link to comment Share on other sites More sharing options...
C4Jockey Posted January 6, 2017 Author Share Posted January 6, 2017 Yes I have, thanks Matt, assuming I'm doing it right. I hold down the button then cycling power and release after ~10 seconds. The lights sequence as described above. Not sure what you mean by SSH? Link to comment Share on other sites More sharing options...
d1amund Posted January 6, 2017 Share Posted January 6, 2017 SSH is a shell terminal. Not going to do much good if you don't have its IP (i.e. It's not showing up on the network). Link to comment Share on other sites More sharing options...
C4Jockey Posted January 27, 2017 Author Share Posted January 27, 2017 Can anybody help me with re-imaging the internal SATA drive as described by C4RVA? I took the unit apart and located it. It would be a shame to take it to electronic recycling without giving this a try if it is possible. I am currently running fine on an HC-250. Link to comment Share on other sites More sharing options...
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