Sanjayy017 Posted February 2, 2020 Share Posted February 2, 2020 Dear Sir/Madam, This is to inform you that the control4 system is not last 10 days due to mobile faulty. we have replaced our faulty mobile & sign in with new mobile with control4 for OS 2 but control4 system not allow to login the software and showing code error 403.8. error attached for your review & supports Request you to resolve the issues on high priority. humbly request you to share the local service provider number. Regards Sanjay Near Seef Mall Bahrain Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 2, 2020 Share Posted February 2, 2020 Os? Controller? Do you have 4sight? Do you have mobile license? Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted February 2, 2020 Share Posted February 2, 2020 If they have setup their new device from a backup of the old one the app will be configured with their system on it already but because they have a new device with different ID/MAC address it will not be able to access the system. All they should need to do is delete the system from the app, don't need to delete the app itself, and then re-add the system and login using the client's 'customer.control4.com' account credentials. Their device will also need to be connected via Wi-Fi to the same local network/subnet as the Control4 system is on when the new device is first authorised. After that if they have an active 4Sight subscription they will be able to access the system remotely. Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted February 2, 2020 Share Posted February 2, 2020 I hope that's not your or the client's mobile number you have just posted publicly? 1 hour ago, Sanjayy017 said: Regards sanjay 33590058 Near Seef Mall Bahrain Quote Link to comment Share on other sites More sharing options...
Sanjayy017 Posted February 2, 2020 Author Share Posted February 2, 2020 Yes I have license from 2014 but few days before my mobile damaged and I have purchased new mobile and installed control4 software but it's showing error 403.8 Quote Link to comment Share on other sites More sharing options...
Sanjayy017 Posted February 2, 2020 Author Share Posted February 2, 2020 I have entered email I'd , password and enable the device after login of my control 4 system but again showing error. Please help me on priority basis Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted February 2, 2020 Share Posted February 2, 2020 Are you C4 dealer or end user? Is C4 system on OS2 or OS3, make sure you are using the OS2 or OS3 version of the app as appropriate. Delete system from app and add again using your credentials? Make sure your mobile device is connected to same local network the C4 system is on first time you connect. Quote Link to comment Share on other sites More sharing options...
Sanjayy017 Posted February 2, 2020 Author Share Posted February 2, 2020 I am end user and used C4 system with OS2 operating version and mobile device connected with the local network Quote Link to comment Share on other sites More sharing options...
Sanjayy017 Posted February 2, 2020 Author Share Posted February 2, 2020 Sir, Error attached for your reference Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted February 2, 2020 Share Posted February 2, 2020 You screenshot shows your device is connected to 4G and not Wi-Fi? Might also be worth checking your system is still currently registered and communicating with the C4 servers, this will require a dealer to check for you. Who is your dealer/installer? Quote Link to comment Share on other sites More sharing options...
Sanjayy017 Posted February 2, 2020 Author Share Posted February 2, 2020 47 minutes ago, Crustyloafer said: I hope that's not your or the client's mobile number you have just posted publicly? This is my official number Quote Link to comment Share on other sites More sharing options...
Sanjayy017 Posted February 2, 2020 Author Share Posted February 2, 2020 10 minutes ago, Crustyloafer said: You screenshot shows your device is connected to 4G and not Wi-Fi? Might also be worth checking your system is still currently registered and communicating with the C4 servers, this will require a dealer to check for you. Who is your dealer/installer? Bahrain dealer I don't know the name and contact number of the dealer. If you have kindly share the details of the dealer so that we can request to dealer for site visit and locally solution Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted February 2, 2020 Share Posted February 2, 2020 https://www.control4.com/dealer_locator/show/id/LEA903/line/7 Quote Link to comment Share on other sites More sharing options...
Control4@8293 Posted November 23, 2021 Share Posted November 23, 2021 problem solved....you need to uncheck private network on Iphone, and voilà! Quote Link to comment Share on other sites More sharing options...
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