pinkoos Posted April 9, 2020 Share Posted April 9, 2020 Hi is anybody else having the following issue with the OvrC Home app (I'm on iOS)? I'm not sure if it's an app issue or a real issue See attached screenshot - basically, most of the actions my dealer has set up for OvrC Home show as being unavailable This has been going on for probably 2 weeks or so and I'd say that maybe 80% of the time, it shows as what the screenshot shows; the other 20% of the time all the actions show up fine My dealer is not sure what is going on All functionality of my system is preserved (ie, I don't notice any issues with anything) Of course the problem is that if I need to execute any of the actions in the OvrC Home app, I wouldn't be able to if that action is unavailable Thanks in advance Quote Link to comment Share on other sites More sharing options...
tekki70 Posted April 10, 2020 Share Posted April 10, 2020 have him call snap, they should be able to fix it, i just checked several client systems and not one is messed up like that Quote Link to comment Share on other sites More sharing options...
pinkoos Posted April 10, 2020 Author Share Posted April 10, 2020 Thank you, I will suggest that to my dealer Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted April 11, 2020 Share Posted April 11, 2020 Is the wattbox or switch tied to those actions offline or not on the OVRC account anymore Quote Link to comment Share on other sites More sharing options...
pinkoos Posted April 11, 2020 Author Share Posted April 11, 2020 Everything is online and, AFAIK, still on the OvrC account Quote Link to comment Share on other sites More sharing options...
OPS Posted April 11, 2020 Share Posted April 11, 2020 Power cycle all your EQ. If the switch or WattBox surge has locked up then it may be to that EQ not online. If you have a battery backup surge be sure to unplug at the surge. Quote Link to comment Share on other sites More sharing options...
pinkoos Posted April 11, 2020 Author Share Posted April 11, 2020 Thanks, I can give that a shot Quote Link to comment Share on other sites More sharing options...
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