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Programming new TS3 panels


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I have a pair of TS3 7" in wall panels that i bought to play around with and test the intercom and other functions. both are recognized in composer, have been added to the project and placed in the respective rooms

after they boot, they go to an animated blue background and only the time, room pull down and intercom icons are there in the top. if i click the intercom icon it makes a click sound and nothing happens. the room drop down does not respond at all and it does not show any rooms. 


there are no other icons just a blank animated background. they are both like this, i have tried rebooting, factory reset, etc. nothing i have tried has seemed to make any difference.

i must be missing something, but i can't figure out what.

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so now that i have them up and running, both on the same firmware, both on the same switch, both working fine and controlling everything fine, i notice that one will not come online for intercom. when i click the intercom i just get a spinning circle and in composer under the communication agent i see that one as 0: not ready


any advice as to what might be the issue? i have tried multiple reboots of the TS and even the controller. is the panel bad? maybe a config issue?

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