Chime driver not adding into project

[Paul S]

Hi

Hopefully someone can help on this forum.

I am having difficulty adding the chrime driver to my project. The OS is 3.2.3

When I try and add the driver either using the discovered tab, or dragging the driver over to the correct room,  composer pro locks up for about 5 mins and then errors with the following:-

Unable to add dependent driver:

contactsingle_motionsensor_c4.c4i for the Control4 Chime

Video Doorbell driver.

 

I've checked the control4 knowledgebase and couldn't see anything related. Ive also added the driver to another system without issues, so the problem looks to be local to the system I am working on.

I do already have this driver multiple times within this project connected to sensors from an alarm system, and I can also manually add a new motion sensor device to the project without issues.

Thanks in advance

Paul

 

[BXTR]

I’ve seen this odd behaviour before and ended up using Composer Express to add it then going back to Pro for everything else

 

[Paul S]

3 hours ago, BXTR said:

I’ve seen this odd behaviour before and ended up using Composer Express to add it then going back to Pro for everything else

 

Thanks

Ive tried composer express, and that doesn't work either. Don't get an error message this time, just goes round in circles either through SDDP or manually searching.

Once the room is selected pressing on the add device just returns to the previous menu with no warnings or messages.

 

Regards

Paul

 

[Paul S]

The composer.log file is returning either of the following errors:-

 

2021-11-22 08:01:07,588 [1   ] DEBUG Control4.Client.ItemManager - Adding driver: Control4 Chime Video Doorbell
2021-11-22 08:01:07,588 [1   ] DEBUG SENDCOMMAND Url: https://10.250.10.8/api/v1/status?
2021-11-22 08:01:07,604 [1   ] DEBUG SENDCOMMAND Url: https://10.250.10.8/api/v1/drivers/files/control4_doorstation_vdb.c4z/info?
2021-11-22 08:01:07,635 [1   ] ERROR Error communicating with Broker: {
  "ClassName": "System.Net.WebException",
  "Message": "The remote server returned an error: (404) Not Found.",
  "Data": null,
  "InnerException": null,
  "HelpURL": null,
  "StackTraceString": "   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)\r\n   at System.Net.WebClient.DownloadString(Uri address)\r\n   at System.Net.WebClient.DownloadString(String address)\r\n   at (Object , String )\r\n   at Control4.Broker.Broker.uBM=(BrokerCommandType Btype, String command, String body, Boolean tokenRequired)",
  "RemoteStackTraceString": null,
  "RemoteStackIndex": 0,
  "ExceptionMethod": "8\nDownloadDataInternal\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\nSystem.Net.WebClient\nByte[] DownloadDataInternal(System.Uri, System.Net.WebRequest ByRef)",
  "HResult": -2146233079,
  "Source": "System",
  "WatsonBuckets": null
}

 

or

 

2021-11-22 08:05:32,422 [1   ] WARN  Broker failed to upload file to 10.250.10.8! Make sure Broker is running.
2021-11-22 08:05:32,422 [1   ] DEBUG {
  "ClassName": "System.Net.WebException",
  "Message": "The remote server returned an error: (504) Gateway Timeout.",
  "Data": null,
  "InnerException": null,
  "HelpURL": null,
  "StackTraceString": "   at System.Net.WebClient.UploadFile(Uri address, String method, String fileName)\r\n   at System.Net.WebClient.UploadFile(String address, String method, String fileName)\r\n   at (Object , String , String , String )\r\n   at Control4.Broker.Broker.uRM=(BrokerCommandType Btype, String command, String filename)",
  "RemoteStackTraceString": null,
  "RemoteStackIndex": 0,
  "ExceptionMethod": "8\nUploadFile\nSystem, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089\nSystem.Net.WebClient\nByte[] UploadFile(System.Uri, System.String, System.String)",
  "HResult": -2146233079,
  "Source": "System",
  "WatsonBuckets": null
}

 

I know the controller is communicating with the internet, as this is my sky q driver getting an update :-

 

2021-11-22 08:02:34,982 [19  ] DEBUG Control4.Client.Controller - Raw Incoming Data = <c4soap async="1" name="OnDataToUI" result="0"><param name="iddevice" type="ulong">330</param><param name="data" type="xml"><devicecommand><command>LUA_OUTPUT</command><params><param><name>Text</name><value type="XML"><static>{"init":{"channels":[{"c":[2102,101,12,0],"lcn":"BBC One N West","pt":null,"t":"BBC One N West"},{"c":[2075,102,12,1],"lcn":"BBC Two HD","pt":null,"t":"BBC Two HD"},{"c":[6505,103,12,1],"lcn":"ITV HD","pt":null,"t":"ITV HD"},{"c":[1624,104,12,0],"lcn":"Channel 4","pt":null,"t":"Channel 4"},{"c":[4058,105,12,1],"lcn":"Channel 5 HD","pt":null,"t":"Channel 5 HD"},{"c":[1275,106,12,1],"lcn":"SkyShowcaseHD","pt":null,"t":"SkyShowcaseHD"},{"c":[4066,107,12,1],"lcn":"Sky Witness HD","pt":null,"t":"Sky Witness HD"},{"c":[4053,108,12,1],"lcn":"Sky Atlantic HD","pt":null,"t":"Sky Atlantic HD"},{"c":[3810,109,12,1],"lcn":"W HD","pt":null,"t":"W HD"},{"c":[6513,110,12,1],"lcn":"GOLD HD","pt":null,"t":"GOLD HD"},{"c":[3809,111,12,1],"lcn":"Dave HD","pt":null,"t":"Dave HD"},{"c":[4056,112,12,1],"lcn":"ComedyCentHD","pt":null,"t":"ComedyCentHD"},{"c":[4061,113,12,1],"lcn":"Sky Max HD","pt":null,"t":"Sky Max HD"},{"c":[1143,114,12,1],"lcn":"Sky Comedy HD","pt":null,"t":"Sky Comedy HD"},{"c":[2076,115,12,1],"lcn":"BBC One HD","pt":null,"t":"BBC One HD"},{"c":[2086,116,12,1],"lcn":"BBC Four HD","pt":null,"t":"BBC Four HD"},{"c":[6532,118,12,1],"lcn":"ITV2 HD","pt":null,"t":"ITV2 HD"},{"c":[6533,119,12,1],"lcn":"ITV3 HD","pt":null,"t":"ITV3 HD"},{"c":[6534,120,12,1],"lcn":"ITV4 HD","pt":null,"t":"ITV4 HD"},{"c":[1136,121,17,1],"lcn":"SkyDocmntrsHD","pt":null,"t":"SkyDocmntrsHD"},{"c":[1212,122,17,1],"lcn":"Sky Crime HD","pt":null,"t":"Sky Crime HD"},{"c":[4086,123,17,1],"lcn":"Sky HistoryHD","pt":null,"t":"Sky HistoryHD"},{"c":[1165,124,17,1],"lcn":"Sky Nature HD","pt":null,"t":"Sky Nature HD"},{"c":[4003,125,17,1],"lcn":"Discovery HD","pt":null,"t":"Discovery HD"},{"c":[3831,126,12,1],"lcn":"MTV HD","pt":null,"t":"MTV HD"},{"c":[1813,127,12,0],"lcn":"ComedyXtra","pt":null,"t":"ComedyXtra"},{"c":[3023,128,12,0],"lcn":"5STAR","pt":null,"t":"5STAR"},{"c":[4031,129,17,1],"lcn":"Nat Geo HD","pt":null,"t":"Nat Geo HD"},{"c":[4063,130,12,1],"lcn":"Sky Arts HD","pt":null,"t":"Sky Arts HD"},{"c":[6508,131,12,0],"lcn":"ITVBe","pt":null,"t":"ITVBe"},{"c":[3825,132,12,1],"lcn":"alibi HD","pt":null,"t":"alibi HD"},{"c":[3812,133,12,1],"lcn":"TLC HD","pt":null,"t":"TLC HD"},{"c":[2296,134,12,1],"lcn":"S4C HD","pt":null,"t":"S4C HD"},{"c":[4076,135,12,1],"lcn":"E4 HD","pt":null,"t":"E4 HD"},{"c":[4043,136,12,1],"lcn":"More4 HD","pt":null,"t":"More4 HD"},{"c":[3150,137,12,0],"lcn":"4seven","pt":null,"t":"4seven"},{"c":[4075,138,12,1],"lcn":"Channel 4 HD","pt":null,"t":"Channel 4 HD"},{"c":[1758,139,12,0],"lcn":"4Music","pt":null,"t":"4Music"},{"c":[3590,140,12,0],"lcn":"Food Network","pt":null,"t":"Food Network"},{"c":[3022,141,12,0],"lcn":"5 USA","pt":null,"t":"5 USA"},{"c":[2325,142,12,0],"lcn":"Really","pt":null,"t":"Really"},{"c":[2612,143,12,0],"lcn":"Drama","pt":null,"t":"Drama"},{"c":[1128,144,12,1],"lcn":"QUEST HD","pt":null,"t":"QUEST HD"},{"c":[1833,145,12,0],"lcn":"Sky Replay","pt":null,"t":"Sky Replay"},{"c":[3352,146,12,0],"lcn":"CBS Reality","pt":null,"t":"CBS Reality"},{"c":[3617,147,12,0],"lcn":"CBS Drama","pt":null,"t":"CBS Drama"},{"c":[4610,148,12,0],"lcn":"CBS Justice","pt":null,"t":"CBS Justice"},{"c":[2411,149,12,0],"lcn":"Quest Red","pt":null,"t":"Quest Red"},{"c":[1036,150,12,0],"lcn":"Paramount","pt":null,"t":"Paramount"},{"c":[4028,151,12,1],"lcn":"E! HD","pt":null,"t":"E! HD"},{"c":[4074,152,12,1],"lcn":"SYFY HD","pt":null,"t":"SYFY HD"},{"c":[3028,153,12,0],"lcn":"5SELECT","pt":null,"t":"5SELECT"},{"c":[2413,154,17,0],"lcn":"ID","pt":null,"t":"ID"},{"c":[2305,155,17,0],"lcn":"YESTERDAY","pt":null,"t":"YESTERDAY"},{"c":[4088,156,17,1],"lcn":"Crime+Inv HD","pt":null,"t":"Crime+Inv HD"},{"c":[4266,157,12,0],"lcn":"GREAT! tv","pt":null,"t":"GREAT! tv"},{"c":[2301,158,12,0],"lcn":"HGTV","pt":null,"t":"HGTV"},{"c":[1832,159,12,

 

I'll report the issue to control4 and see what they say.

Thanks

Paul

 

[Paul S]

Just to let you know I have resolved the problem, but do not know what the issue was that caused it in the first place.

 

Basically the project degraded, and would not install any driver, so I reverted to a backup from the end of October, and everything now works correctly and the chime driver is now installed.

Regards

Paul