Audio Issues with HBO Max and Apple TV+ on Nvidia Shield

[MEH37]

I am using a Nvidia Shield with my C4 system.  The Shield is running Android TV SW version 9.0.2 (33.1.0.301).  Until recently, I appeared to be unimpacted by all of the issues associated with Nvidia's recent updates to the Shield.  However, I now have audio issues with using the HBO Max and Apple TV+ apps installed on the Shield.  The video is fine but the audio is nothing but crackling and static.  Interestingly, the problem is only with these two apps.  I also have Netflix, Disney+, Amazon Prime and ShowtimeAnytime installed on the Shield and have experienced no issues when using these apps.  I have reached out to Nvidia to see if this is a known issue and/or whether the fix is being driven by Nvidia or the app developer, but have received no response yet. Anyone else experiencing this problem?  

[WhyPhy]

I’m running the latest software release and I am not having any problems on any of my 3 Shields. 

[MEH37]

Thanks for the feedback.  Can you tell me what model Shields you have and what software version you running on them?  When I installed the initial update from Nvidia, I had no issues.  Then about a month afterwards, the audio issues with HBO Max and Apple TV+ surfaced.  Nothing changed with the configuration of my C4 system.  That leaves me wondering whether Nvidia pushed out a "hotfix" or something else which was automatically installed on my Shield and doesn't want to play nice with HBO Max and Apple TV+. 

[tekki70]

i have one pro, no issues with audio. i would try a reboot, and make sure your connections are in all the way, if that does not work try new hdmi cables