knowitall Posted July 31, 2022 Share Posted July 31, 2022 Swapped out an old Wirepath DVR with above, and I cannot for the life of me get the app to work. Customer recently got the XFi gateway from Comcast and boy what a POS that thing is (I know, I know, don't use ISP routers, but they have xfinity home security which apparently needs that to work) HC800 2.10.6 Error is same for snapshot and stream Testing Snapshot ... Verifying address:port ... Address:port verified. Verifying URL ... URL not verified: 400 Test failed. I've changed IP, ports, user and same error over and over. Any help greatly appreciated. Quote Link to comment Share on other sites More sharing options...
tekki70 Posted August 1, 2022 Share Posted August 1, 2022 its all about network topology, do you have another router besides the xfi? do you have the proper ports open pointing to the nvr in the xfi if just the xfi router. if you have another router do you have your xfi in bridge mode and do you have ports opened in the 2nd router pointing to the nvr. its all about your setup Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted August 1, 2022 Share Posted August 1, 2022 Please don't open ports on your router, it's just not smart. Just give a shout to tech support they should be able to get you up and running. Quote Link to comment Share on other sites More sharing options...
knowitall Posted August 1, 2022 Author Share Posted August 1, 2022 2 hours ago, tekki70 said: its all about network topology, do you have another router besides the xfi? do you have the proper ports open pointing to the nvr in the xfi if just the xfi router. if you have another router do you have your xfi in bridge mode and do you have ports opened in the 2nd router pointing to the nvr. its all about your setup Only the xfi, it is configured properly and luma app works. Not sure why ports and other things would need to be open for C4 to hit thr DVR on the local network. Unless the xfi has something blocking the communication I don’t have access to. I wish I could get rid of it but his home security won’t work without it. Quote Link to comment Share on other sites More sharing options...
knowitall Posted August 1, 2022 Author Share Posted August 1, 2022 15 minutes ago, mstafford388 said: Please don't open ports on your router, it's just not smart. Just give a shout to tech support they should be able to get you up and running. You have to for the luma app to work. I’ll be calling later I suppose. Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted August 1, 2022 Share Posted August 1, 2022 3 minutes ago, knowitall said: You have to for the luma app to work. I’ll be calling later I suppose. I honestly still wouldn't do it. At the very least I would explain the risks to the customer and let them decide. I have done that with several customers on old DVRs, and not one of them has decided remote access to cameras was worth the risk. Quote Link to comment Share on other sites More sharing options...
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