[Status Update]Snap One Partner Portal (snapav.com) and Dealer Portal (dealer.control4.com) - Issue Identified. Investigation underway.

[msgreenf]

Dec 6, 09:33 EST
Investigating - This issue is applicable to the Snap One Partner Portal (snapav.com) and Control4 Dealer Portals (dealer.control4.com and deal-emea.control4.com). We're currently experiencing a technical issue impacting speed of logging in, placing orders, using the Tech Community, and viewing the status of your returns. This issue also affects our Support team.
Our team is actively working on a resolution, and we apologize for the inconvenience.

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[Alt]

On a side note it would be nice if I did not have to click on "I'm coming from" Ever time I try and access the Tech Community.  Especially since only the Snap One login works anymore...

[msgreenf]

Until all regions are migrated to the snap portal it's not possible... only us has been migrated 

[Alt]

23 hours ago, msgreenf said:

Until all regions are migrated to the snap portal it's not possible... only us has been migrated 

Got it. Thanks for the update. You would think that they would be able to auto direct based on USA IP address. Or better yet add a check box “ remember my decision” 

[msgreenf]

Just now, Alt said:

Got it. Thanks for the update. You would think that they would be able to auto direct based on USA IP address. Or better yet add a check box “ remember my decision” 

They can’t - long story - but they explained to me why