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Remote losing control of one of my devices (sky mini)

Saturday club member


Hi Guys, I have an E5 controller and EA1 local to 4 rooms. It controls 4 devices, skyQ, sky mini, Roku and a fire stick. My wifi system is bullet proof and upgraded to full fibre. I have experienced loss of control of my sky mini box via my remote when my router has been switched off and allocated a different ip address to the device. This was solved by my dealer resetting via sky the correct address. However I have since experienced the same problem with my sky mini box. I can get the screen up but cannot navigate via the remote, hence I cannot reset the ip address for my sky mini. The remote controls all the other devices except the mini box.  The tv screen shows the mini box is working so it can’t be the box. Is there anything I can try before I call my dealer? Cheers Ed

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