Luma Camera C4 Line Crossing Push Notices

[nevets23]

Hi, All,

i have an HC-800 and a luma ip camera set up for my driveway (I believe it’s the Luma 700 series). I’ve had line crossing detection set up on that camera, and configured in C4 to send a snapshot when the line crossing is triggerd. For years, it’s worked flawlessly, but all of a sudden it has stopped working, and I didn’t touch anything.

Upon investigation, i think the issue is with the Luma system (either the camera itself or the luma nvr it is connected to). The reason I believe that is because when I checked the logs it’s not even registering any line crossing events in the luma system/on that camera when it should be triggered. I’ve tried restarting the NVR and the camera, and I’ve even deleted and re-established the line crossing setup on the camera. Nothing seems to work, and I have no idea why. In the past, if something like this has ever happened (which was rare), I simply rebooted the camera or NVR. 
 

Has anyone else run into this issue before and/or have any suggestions on how to fix it? The camera still shows the image/feed properly, so I’m just not sure the issue.

 

As a side note, I also can’t seem to get the live feed to show in the c4 app anymore. It only shows snapshots. It never used to be that way, and again I didn’t change anything. The c4 app on my phone updated, but that’s it. Anybody have any suggestions? Any help would be greatly appreciated.

Thanks in advance!

Steven

[RAV]

Camera IP address show in Network tab?

[nevets23]

Camera shows in the network tab, but it shows the IP address of the NVR. It's like that for all of the Luma IP Cameras since they are all run the NVR.