DLite

Thanks, that is super helpful, and your explanation is spot on.

Hi, I have been having intermittent C4 outages, and I've finally gotten to the bottom of the problem. It turns out that the issue traces back to my WattBox (WB-700-IPV-12). Every so often -- as in, once or twice per hour -- WB randomly cuts power to about half its outlets, and then waits 3 minutes to power them back on. I checked that auto-reboot is disabled on the WB, and I've restored all settings to factory default for good measure. I also restarted the WB's network card via the web interface. Neither of those actions solved this problem. The kicker is that one of the affected WattBox outlets controls the network switch to the main equipment rack; when that goes down, it takes out communication to my C4 director. And, unfortunately, I am unable to pull out the rack from the cabinet it lives in -- I have to wait a few days for my dealer to come out and do that. In the meantime, I'm stuck with the C4 system going down constantly. First question: is there anything else I can try to stop this behavior? Second question: if not, is this a hardware problem that requires replacing the WattBox? Third question: What the heck causes this behavior? (As an aside, I wasn't using the default password on the WattBox anyway, but I went ahead and changed it again, on the very remote chance this is some kind of malicious behavior.) Thanks very much for your help.

I have had this exact issue. I have two in-wall touch screens and two tabletop touch screens. I had to replace one of the tabletop screens due to the top of the touch screen becoming unresponsive, and I just sent back the replacement because the bottom half became unresponsive. Just like the OP, my touch screens sit in their cradle all day. (Interestingly, the other tabletop touch screen has been fine for a year and a half, so there is obviously variance.)

Thanks, those are nice ideas. Do you just use the standard C4 custom experience button for changing backlight colors?

Thanks! I will give all those options a try.

Hi, I'm wondering what the best choices are for backlight color on keypads and switches. I'm primarily concerned about how easy they are to read, with aesthetic considerations a secondary factor. Are there any recommendations for popular or time tested color choices? My switches and faceplates are white, in case it matters. Thanks!