Hello,
New to the forum and control4, my dealer is great but so busy I don't get consistency in who they send to when I need help with setup I end up with a tech that can only install a cat5 plug.
I have a 2800 sq ft one story house with a control4 system that I inherited. All has been upgraded to newest software etc and a new Ea3 a month ago. At the same time I upgraded my xfinity modem to the xfi with higher speeds. The modem covers the house and is plenty fast and reliable but it came with an app that tells when the network is under attack from port forwards and open ports. I have been watching and the system gets hit quite often and has actually gotten through to my dvr and the dvr has adopted VMware which has basically taken down the network unless I reboot.
Port forwards are on 67, 68 and 80 when scanned says it is open. I am assuming the 80 is the cameras so I can view them from he outside. 67 and 68 I assume are connected to the Ea-3 and the amp and something that shows as Control4 Glassedge7. My dealer says the control4 system uses ports to talk to the control4 servers and this is why they suggest me putting a router behind the Xfinity.
Of course they want me to buy some high end router and with such a small house and so many things hard wired I don't need a high end router as I think they want me to use the new router for wifi and the xfinity for phone service I get from Xfinity.
The dealer seems to think from what I understand that the router will protect from the attacks or make the open port/port forwards invisible.
My personal IT guy seems to think that the router behind the xfinity with the same port forwards etc will be able to be seen by possible intruders and thinks its a bunch of bs.
I can't get simple answers out of the control4 dealer other than spend thousands more and we will get you all fixed up and you will be a prisoner to us for all your network needs unlike now how I can restart my modem from an app on my phone and get a lot of info from the Xfinity xfi app on my phone.
Any help with a simple set up would be appreciated or even an explanation of if wifi should come from the new router or xfinity etc.
I am lost but more computer technical than the average homeowner. I don't mind paying for help from my dealer, its the waiting days and weeks I can not deal with.
Please let me know if I posted this in the wrong section and I can move it, thanks in advance with any help anyone can provide.
