john f

Your problem sounded familiar to me so I went back and looked at my posts etc on that subject especially that it was a Samsung. This is what I found:  

 "There is a function on Samsung TV's called Expert and you can use it in every area. I went into networking, hit expert and it showed that IP was enabled. Apparently that conflicts with the IR.  I hit 'disable 'and it was game on. "  Worth a shot to see if this solves it. Good luck

1 hour ago, prabeau said:

I have had a Generator for last 10 years and using Tripp Lite and Cyber Power. Added the last one to off load the Tripp Lite in order to support whole rack.

Needed more outlets. Both prove to be trouble free, Cyber Power was cheaper at the time of purchase.

How many watts did you need just to keep the rack running until the generator kicks in?...mine goes over in 10 seconds so not looking for overkill. 

27 minutes ago, ekohn00 said:

APC support is awesome, worth asking a question.

Normally with an old UPS you could just get a new battery and save $$$....but being it's just shutting down, I'd check with APC first.

 

PS....And probably the first thing to check....

A UPS may have problems being on a circuit that goes to a generator. It's possible since the generator is new, the UPS is being "triggered". You may need a UPS that has a generator line mode.

 

Thanks. I did call APC  and like everywhere else service seems to be spotty during the covid era and had to go to chat..took 1 hr..not ideal. It also seemed like he may have been juggling multiple chats as it sometimes took 10 minutes to answer me.   Guy I had was pretty mediocre , imo, and said to send a debug file but didn't really tell me how to do it. I finally told him I would try to figure it out myself and ended the chat. Based on my experience I probably wont end up with an APC unit.

The shutting down preceded the installation of the genny so thats not the cause.

7 hours ago, Bmwbball88 said:

Yup that would work.  I don’t necessarily care about monitoring it so wattbox isn’t on my must have lost for a ups.   Apc or tripplite is what I use.  But if you only need 10 sec to a min..  pretty much any decent size system would work. 

Thanks. So Im thinking maybe 1k watts and a stand up tower battery vs the 1500 rack mount I have now?  The price  seems to be higher for a  rack mounted battery and anything north of 1k watts.

I have an older APC 1500 Smart battery backup which I have my rack plugged into. Recently it started shutting down the rack for no reason ..no power outages isn the rest of the house, and it stopped when I plugged the rack directly into the wall, so pretty sure it's the APC unit.  Bayyery reads 100% and the self test showed good.

 I have no idea whats wrong with it and frankly it's probably too old to mess with, so here is my question: I recently had a stand by generator installed which kicks in after the power is out for 10 seconds. Can I replace the 1500 smart UPS with a UPS  with less power and without all of the bells and whistles as I only need it to catch that 10 seconds between power out and the genny coming on.  Any thoughts or recommendations greatly appreciated...john

Wanted to update in case someone else has the problem.   Muj had mentioned IP control which had me lost, but , finally got it right. There is a function on Samsung TV's called Expert and you can use it in every area. I went into networking, hit expert and it showed that IP was enabled. Apparently that conflicts with the IR.  I hit 'disable 'and it was game on. 

Wanted to thank everyone that took the time to help me and give back a bit by letting you know the outcome and solution. G'nite gents.

Video Input switching NOT working (no light) although audio, which comes from the rack, does.  May also contact Samsung and ask where the ideal spot might be.  Thanks for the input.

Good call gents. I moved the IR onto the Samsung emblem on the front  and am able to turn set on and off now.  Still unable to switch to x box, mac mini and other cable box but this gets me where I want to be.  

Surprised that it didn't work when attached to the obvious sensor which is under the Samsung emblem but  I will play with it and see if I can solve it.  TV is a replacement for a 13 yr old model. This one is TU700D.

Many thanks for helping out a less than technical guy.  Well done.

Thanks to all..yes, this replaced a 13 yr old tv. Consensus seems to be IR placement?

59 minutes ago, sonic30101 said:

What is the model of both the old and new tv? Confirming control4 doesn't control any functions of the new tv. Likely IR bud location. If it is a QLED the ir is over the samsung emblem on the front.

Thanks for the reply Muj. Im sure it's something simple but I'm not great at this. When I change the channel on the C4 remote I see the IR flash so I know its sending a signal..but when I try to shut the TV off , change to Xbox etc, no flash. I moved the IR around and even held it just off the sensor ...but no joy.  I do have  network going to it ...not sure what IP control is.

Replaced my Samsung  TV with a new Samsung ...attached IR  and thought I was good. Wrong. C4 remote will change channels, volume but wont turn TV on and off, switch to Xbox etc. I thought this was plug and play when you switched TV's...what am I missing? Thanks

I believe the  router in my rack is crapping out. The model has been discontinued. When I replace it with something else (same make, different model) can I just plug and play or must I have the dealer program it in some way first? Thanks..john f