bmrowe

Took two tries, but this worked! Thanks for the tip. Super odd behavior. For those with potentially the same issue, attached is what I was seeing in the logs:

I've had this happen twice with the latest happening just now. Both times seem to be after android updates on the shield. I have to bug my dealer to do anything in composer, so I thought I'd ask if anyone has any tips before I go that route.

sent you a PM

PenguinOpus - there is no need to obfuscate the 192.* ip addresses. Those are all internal. Lippavisual, at least in my case, they are addresses to legitimate devices on the network. Right now I'm seeing it for my outdoor security camera (which works fine from the C4 app), a Triad 8x8, a Nvidia shield (currently being used and working with C4 remote), the C4 EA3 itself both with its own IP and localhost. I suspect they can all be ignored, but seems like some sloppy coding on the C4 side if this is 'expected'

Thanks for the help on this. Wired up the last input and dealer was quick to enable.

I have Composer HE, which I don't think gives access to Inspector, right? DNS wise, the router has: 1.1.1.1, 1.0.0.1, 8.8.8.8, and 8.8.4.4 The controller has these set by the dealer: 1.1.1.1, 9.9.9.9, and 8.8.8.8 . I do see under 'DNS Servers' that using DHCP is off, which I assume would just inherit DNS from the router.

The skips didn't seem like buffering. When something is buffering, I expect the music to pick up where it left off. With this, after the skip, it was like the music continued without being able to be heard. Meaning, it would skip and after the skip was done, it was not picking up where it left off, but where it would have been if it had never skipped. All that said, I had a couple good hours of playback today with no skips or drops. The logs have cleaned up, but still some concerning stuff. Anyone have any idea how to troubleshoot the packet failed messages in the below log? I'm also still super confused why it continues to try and get device info from some of those devices. .46 is the denon receiver, .30 is an LG tv, .210 is a security camera, .11 is the controller, and all I know about .10 is that it is a control4 device.

Interesting development today in this saga. I realized that the network switch is managed. It's a Netgear SafePro switch. Once I logged into it, it was super far behind in firmware updates and had IGMP snooping turned on. I updated the firmware and turned the setting off. Could be coincidental, but had a long string of uninterrupted playback tonight in testing. I did notice that the audio would occasionally skip for less than a second, but never cut out. I've never had it skip before, so I'm wondering if those skips would have been director restarts before this latest change. If anyone has any further suggestions, I'm all ears.

Thanks! If I just plug in the digital coax, I won't need to have the dealer change anything? I can just start using a second stream in a different room? That'd be pretty slick.

I'm actually only using 2 of the inputs on the matrix. If I'm streaming music to the ea3, how would it choose to send out analog or digital? Given the same source, is one going to allow for higher quality?

I've spent quite a bit of time searching without much luck. I've got a ea-3 connected to a triad 8x8 over analog today. The 8x8 does have digital coax inputs. Curious what the best practice is here. Would I see any improved audio quality switching from analog to digital? Listening sources are primarily high-res Spotify and Tidal. Thanks!

Nope - at least not a residential one as its a fiber setup with no modem.

I must have had a streak of luck yesterday. The system is back to being unable to get through 1 entire song. Any troubleshooting help would be greatly appreciated.

Still troubleshooting and wanted to update progress in case it either sheds light in what might be wrong, or help someone else dealing with the same issue. This morning, I unchecked 'enable DHCP snooping' on my ubiquiti usg. I was able to go from not being able to get through one high bitrate MQA song to it playing a couple hours of music without a break. However, about 2.5 hrs in it restarted again. As a next step, I've enabled 'make controller discoverable on L2 network'. At about 2 hours of playback without issue after this change.

Also potentially interesting - in the digital media section the 'max quality' is greyed out at 48 / 24 and the active quality is higher. I have been having these issues while playing high bitrate stuff from tidal masters. Any correlation? Edit: I unchecked the MQA box in the tidal settings and was able to play ~10 songs in a row before it died and restarted. Not sure what that tells us.