Helix

Hello,

In the last couple weeks my chime doorbell has not worked. 
 

What works: motion works and notifications

I no longer can answer the intercom when the doorbell is pressed. It rings once then auto hangs up. Then sends a notification that we missed call. It auto hangs up after one ring.
 

I can only access the intercom video feed via wifi on the network. When I use the mobile network and try to use the intercom only the audio works and the video feed doesn’t appear. Says poor connection which is not the case. This is across two different mobile carriers. 
 

It effects two control4 profiles running on a iPhone 11 and IPhone 13. 

EA3 Software version is 3.3.3 on EA3 

4Sight active 

We had DHCP then tried static ip. No change issue persists. 
 

any ideas, it was working fine for a long time  

If I do IR wouldn’t I still have access to the Apps? 

36 minutes ago, htjunkie said:

I have been using this Android driver and it's been great with VIP7802:

Platforms :: Control4 Drivers :: Audio/Video :: Android TV (drivercentral.io)

One small issue is the REC button doesn't work, I checked with developer and there's no way to enable it!  It's for our own system so it hasn't bothered us too much but would love to know if anyone found a way to fix it.

That’s great, I may just go the IR route to retain all features. 

Hello,

I just converted from a Rogers box which had an IP driver for the control4 remotes 

Does anyone know if there is one available for the Bell Arris VIP7802 android home pvr box? The current remotes with the Bell receiver are Bluetooth. 

Looking for a battery or rechargeable SR260. Located in Canada

On 5/18/2022 at 7:49 AM, Mister_Tad said:

I love how quick the app loads now.

 

I don't love how neither my nor the wife's phone rings for intercom - anyone else have this issue? Neither have worked since this update

 

The touchscreens all ring, the phones do not.

Same issue, whenever anyone presses my Chime Doorbell we no longer receive calls. We also have lost all motion notifications. The Chime doorbell has been a let down. It’s very inconsistent. Also as others have said the delay for the call to come in when it does work is long. 

Hello,

how do you setup the video recordings? Currently my Chime only takes images. I have clicked recordings, events but it continues to ask for a server. I do have 4sight as well. 

3 hours ago, Amr said:

Can u test to another TV set? It’s trouble shooting what is exactly wrong, also use non ARC HDMI port as it sometimes doesn’t work properly!

We tested two different tvs, different HDMIs. 
 

we now have a stable image but it always stuck on “Getting latest settings” 

On 7/19/2021 at 9:01 PM, msgreenf said:

Do they have the room level binding correct?

Yes 

Thank you for the reply, we tried different HDMI cables, Two different tvs and different picture settings. 

Hello,

I am sure my dealer will find a solution but just in case. We have a EA3 and the on screen has never worked properly to our main family room tv. 
 

HDMI connection via Baluns which is working if you restart the control4 you will see the control4 logo on boot up. The on screen continues to flash Getting the latest settings. 
 

We have also tried connecting directly to a TV from the EA3 in the rack in the basement and tv displays the same thing. Getting the latest settings flashing grey and black. 
 

I am having the exact same issues. I also lost the function from intercom app to call the chime door bell as well. It just rings and disconnects.