Derek Wellesley

Thanks for your help. Problem solved, I found the cameras were set up with an additional user as Operator for Control4 authentication. Once i reinstated this user with a new password and updated the password for the camera In Composer Home Edition, our C4 system picked up the live view of the camera. In the word of Shakespeare, “all’s well that ends well”.

Thanks again. Before I ran the Snapshot tests, I had made sure the RTSP Authentication and Web Authentication for the camera was set to digest/basic, the same as the other two camera that are working. Also that the Video Encoding is set to H 265, the same as the other two cameras that are working. Could it be something else?

Thanks Cyknight - there were different but I have change them so they are in line with the other camera that are working, but still cannot get it to connect to Control4. In Composer Home Edition tested the Snapshot which failed with the following message: he remote server returned an error: (401) Unauthorized. Digest Authenication Required". When I change the setting to Digest, the error message is: "The remote server returned an error: (401) Unauthorized." The Snapshot test for our other two Hikvision CCTV cameras, say: "Test Passed." Could it be something else?

One of our Hikvision CCTV camera's went offline due to water getting into the ethernet connections. The camera had to be reset to test that it was working properly. The camera was working properly, so the ethernet connection was replaced and the camera re-installed. The camera is up and running, it can be viewed via the NVR and the Hik-Connect App and OvrC also shows it as online but it is not reconnected to our Control4 System. On activating the camera I have made sure the IP address and password have been re-set to what they were before the camera was reset. Can anyone think of a reason why or what else to check. We have 3 other cameras on our system and they are all working but obviously did not need to reset.

Just closing out this thread - when looking at the Touch Screen System Info page with a dealer, we noticed the Test Touch Screen Sensitivity box was checked and once deselected, the lines and circles disappeared. Not sure how this was selected but glad to eventually find the solution. See below for the photo of the Touch Screen System Info page. Hope this helps if anyone else has this problem.

Please see the attached photo. I shows my Touchscreen is displaying a line & circle on the screen and 6 boxes at the top. The boxes at the top are: P. 1/1 X: 942.7 Y: 407.5 Xv: 0.0 Yv: 0.0 Prs: 1.0 Siz: 0.20 It's as if they details being displayed at the top of the screen are coordinates. Is the screen in some kind of maintenance mode? Do you know why this has happened and what I need to do to fix it? Kind regards, Derek

I went into Preferences and Do Not Disturb is not selected.

Thanks Gary - I followed first set of steps and this did not change the status of the Touchscreen which shows the status as 2: Busy. When you say go into file Refresh Nav, I cannot see that file. Where do I go to find it?

Not intentionally. Is there a quick way of finding out if it has be set?

On my App, the Intercom Touchscreen camera icon is highlighted, but no one is calling or using the Touchscreen to make a call. I can't remember, is it normal for it to be highlighted (see attached photo) When I try calling the Touchscreen and it ringing a couple of time then I get he following message "Call has been declined (603)" (see attached photo). Can this problem be fixed by an end user or does it need tone fixed by Dealer? Kind regards, Derek

Having powered down my touchscreen, when it came back and I touch the screen, lines and a circle appear (see attached photo). How can I get this back to a normal screen without the lines and a circle?

Just wandering if there is anyone out there that can offer some guidance?

Thanks for your help. Off to find what's available in the UK.

Thanks Cyknight What of our current set up would you change and how are the items connected? If not on the controller, which other item could take the load which being integrated with Control4?

Our dealer said these were all very good products available in the UK.

Attaching the pdf as a jpeg as this may help with info that was not available.

By way of background please see the attached pdf and screen shots our how we currently change the colours. DMX over Ethernet Set Up.pdf Photo showing what we select on our iPhones to turn the lights on, off and dim them: Photo showing what we select on our iPhones select a different colour from some pre-set colours: Photo showing what we select on our iPhones to create a customised colour: We really need to know if it possible to create a cycle of colours and then need to ensure the control of the RGBW lights is stable as sometime access via the App/Touchscreen doesn't work. Please see the photos below for a sample of the lights being controlled.

Meanwhile, I have a couple of specific questions: 1 - is it normal for the top item on the intercom screen in the Control4 App tone highlighted like the one shown in the photo below. If not what does this suggest it the problem? 2 - When I try calling out Control4 Touchscreen, I get the message in the photo below: "Declined Call was declined. (603)". Does anyone now what this means, as we are unable to use the Intercom between our iPhones and our touchscreen?

Thanks Muj We are based in Ealing, West London. We have found a dealer that I hope will take us on, but will let you know if you can do anything in the short term. I will reach out to you via your website. Kind regards, Derek

Seeking some advice on whether it is okay to turn off a Panel from the electrical breaker where the Panel has one power source with the following items: Bus Power Supply Ethernat Gateway Network Switch Relay 0-10v Dimmer Dimmer Also whether it is okay to turn off the breaker which has the the Pakedge Power Unit supporting the following: Pakedge Network Switch (Model: SX-24P8) Control4 Controller (Model: EA-5) Pakedge Router (Model: RK-1) Sky Q Box (UK Satellite TV provider) If not,, how best should this be done? Kind regards, Derek

Our Mini DS2 Door Station has stopped ringing on our iPhones, so we are not audibly notified that there is someone at our front door. Is this a known issue that is easily fixed? If so, would please let me know what is best do? The reason for my question is we are in the process of finding a new dealer as our dealer has ceased trading and finding a new dealer to take over is not easy. By way of some background information: We have a 4Sight subscription that is renewed annually, due for renewal in March 2024. Our Mini DS2 Door Station has been set up to send a message to our iPhones and take a photo when someone presses the button. However, there’s a delay, and by the time we receive the notification/picture, the person is walking away or has left. Our Mini DS2 Door Station is connected to our Control4 system via a Pakedge Network Switch (Model: SX-24P8) Our Wifi Network has been set up with 3 Pakedge Wireless Access Points (Model: WK-1), and provides good coverage throughout the house. Our internet provider does not currently provide full fibre in our area, but our network speeds are around 70Mbps for downloads and around 17 Mbps for uploads I hope someone can help or point us in the right direction. Please let me know if you need any more information as I am set up to use Composer Home Edition. Kind regards, Derek

Good News. Just back and decided to reboot our EA-5 Controller by physically turning it off, waiting 15 minutes before turning back on - thankfully our system is back up and running - all Keypads and sensors working. Happy days

Thank you all. The Consumer Unit is the Breaker Panel/Board in the UK The work was done by a UK, NICEIC qualified electrician and, where necessary, all equipment was switched off and unplugged from the sockets including items connect via USBs in our sockets. After the work was done and tested, all items were plugged back in and switched on. Everything seems to be working except, the Keypads, Sensors and 0-10v lights. We can used our iPhones and iPads to control all lights except the 0-10v which do not respond when the slider controls are used. The 0-10v Relay Module turns the lights on but the 0-10v Dimmer Module does not respond. I think it, at least in part, has something to do with the Control4 Ethernet Bus Gateway as it is blinking very fast green/yellow and then red (see attached file). Does this need to be re-set, reconnected to the system? IMG_8613.mov

We had our consumer unit replaced today, so our C4 system was down. On turning the system back on our Keypads and sensors are not working. Does anyone know who might be causing this and what to do. We are between dealers as the dealer that installed our system is in receivership.

Thanks again, Cyknight. Attached is a summary I have put together which shows the loads for each channel, in each module (module details provided), and the total for each Panel. Load values are for LEDs as all our lights are LEDs. Looking at these do you see any overload problems for the Modules based one line in per Panel? Are there any concerns about the breaker for each panel? If there are any, I can raise them with our electrician and Control4 to resolve them. Conttol4_Panel_Module_Circuit_Loads.xlsx