Yang

Hello, I am not a C4 dealer. I am trying to see if it is possible to my Luma 500 DVR to OvrC. From some Youtube video it seems it is pretty easy, but I was not able to make it work. My home network is very simple: I have a ASUS router and a Luma 500 DVR. Currently I use port forwarding to access Luma from internet. My goal is to use LumaLink to access the Luma. The problem I encountered was when I put my Luma's MAC address in Add Device box, it always show "Device Not Found" error. Do I need any additional hardware? or a dealer to do it? I was able to set up an account on OvrC.com though. Thanks!

Control 4 equipment for sale. Local pick up in Los Angeles, CA 90036. C4-EA1 $200 C4-EA1 $200 C4-HC800, $200 Audio Matrix C4-16ZAMSV3-B, $500

Thanks Jakelay! This is very helpful. I have played two setups last a few weeks just to see the difference. I got exactly same conclusion as yours. What I end up doing is to Roku/ATV on amplifier directly and skip the matrix. Blu-ray player, security camera, etc. left on the matrix. My setup was pretty simple. I actually think if previous owner did not leave the matrix for me, I probably do not even need it because those sources are rarely used and I can treat them as local sources and leave them in one room. Two other reasons that made me go with this setup were I notices the matrix seemed occasionally crash from time to time, like once per movie or something. When it crashes, the TVs shows snow signal. Another reason was I have two new TVs and one old TV. The old one has lower resolution. Using matrix is not easy to manage the EDID issue. I also thought about using TV to streaming directly. In my wiring, on TV side, there are only two CAT cables, one for LAN, another one for video. The only way I can see is to use ARC to return audio to my amplifier. While looking at the price of the video extender with ARC feature, the cost actually more than ATV. So I did not go that route. If previous owner did not leave extenders, I would consider this route as well.

Some update on this troubleshooting. I noticed on Luma Phone app, when playing back videos, it has an option to toggle high resolution or medium resolution videos. If I set to high, the video looks beautiful. Both Luma VMS PC software and Luma Phone app connect to port 8000. Since phone app works, I would assume the problem is on the PC software. My understanding is Luma VMS somehow decided to use the low resolution stream to play back the video. Somehow I need a way to change it to use high resolution stream. After carefully reading Luma VMS manual, I noticed the following description in the camera group setting under manage device tab: "Playback Stream Type: Select the stream for the playback of the camera. This only displays if it supports dual-stream." Looks like it does have a way to enable high resolution stream for playback. Now, the problem is that selection of Playback Stream Type did not even show up! I am not sure if this is a bug on VMS software.

<DELETED>

I have a Luma 500 DVR inherited from previous owner. The issue I encountered seems to be extremely basic. Hope someone can give me some clue where to look at. 1. I can use the very old IE to log into the device and do everything I want. The problem is IE is so old and out of support from Microsoft. When I try some modern browsers, I got an error said failed to detect plug in. Besides IE, is there any browser supported using PC? 2. I prefer to use PC to operate Luma. So I downloaded Luma VMS software and in a hope that I can avoid using IE. Luma VMS seems to cover all the features browers provided but the problem I encountered is the playback image quality is bad. I attached two sample images that shows playback from IE and Luma VMS. Do I miss any settings that can improve Luma VMS playback? The weird thing is the live view on VMS software looks good and matches IE. Only Remote Playback is bad.

Thanks Ryan. It is good to know that. I also do not believe I can tell the difference.

That's very true. I might have to use HC800 to do Amazon music as it has the analogy audio output for a C4 Audio matrix. Appreciate for all the help!

Thanks Ryan. I appreciate it. I like this forum so much!

Thanks msgreenf and zaphod for the fast reply! Zaphod, you are right that I indeed trying to evaluation if I need all 3 controllers. The HC800 is older but supposed to be more powerful. The two EA-1s are newer though... Just to my knowledge, if in a setup indeed needs 3 controllers, typically we assign one as permanent "director" or any of them can function as a director dynamically depending on situation?

I inherited 4 SR-260 Remotes and 3 Controllers from previous owner. I am trying to understand how they communicate each other before calling a dealer to program. Below is my guess. I appreciate if someone can point out where I am wrong. I assume each SR-260 has its own ID. When a button is pressed, all 3 controllers can "see" the event of button being pressed. The "program" set up by Composer Pro on *each* controller decides how the individual controller reacts on the same event. This is the scenario of how multiple controllers orchestrated together. Or, the alternative scenario I am not sure is if it is only *one* controller handles the button event. Then *this* controller sends signs to other controllers to trigger certain actions. Or, both above scenarios are supported? Thanks.

Thanks for the analysis. I will try this out.

Good Info. Looks like frame rate is 24 fps. As we are not talking about video games, does that mean 30Hz TV can handle it well?

Thanks Jeff for the clarification. In my case, I actually have an amplifier for each room - two Integra DTR 30.6 and one Denon AVR-X4400H. I do not need to watch same source across multiple TVs. Let me try 4K/30Hz first and see how it goes.

Ultra has a HDMI out, no individual audio out.

Just want to double check my strategy is right before I pull the trigger on two more Rokus Basically, I have 3 rooms will have TVs. The previous owner left a Binary B-520-MTRX-230-8x8 HDMI Matrix, which only supports 4k/30Hz video. The first question in my mind is if I should replace this old matrix to be something newer and support 4k/60Hz video? Does it really make any difference for watching movies from only streaming? I am buying latest TVs and feel a little disappointed if the source cannot go with 4k/60Hz - not sure if it matters though. I see 3 possible strategies: 1. Go with Jeff's suggestion to make each room have a *dedicated* media player. In this way, I do not have to upgrade the video switcher. The switcher can still hook up an old Blu-Ray player I have and share it to other rooms. The benefit of this way is I get media player for each TV but does not cost much. It avoids all the potential issues Jeff mentioned and can achieve best reliability. 2. Upgrade the video switcher to support 4k/60Hz and put a *single* media player behind it. What I noticed was the new switcher seemed to cost quite a bit more than 3 Rokus. I do not see a lot of benefits of doing this as I do not have other 4k/60Hz sources. While I do have an old PS3 and plan to only use it in one room. I see it can easily go with #1 or with old switcher. 3. Do not upgrade video switcher and put a *single* Roku behind it. I would lose 4k/60Hz and potentially have other issues like EDID. That said if my analysis is right, I am going to buy two more Rokus. By the way, I also noticed previous owner had labels for 3 Apple TVs, which might be for the same reason.

Thanks everyone! Just placed an order of Roku Ultra.

Thanks Jeff. I appreciate it. My original thoughts was to take advantage the streaming function inside the new TV. Now I am leaning towards adding a new media player (either AppleTV or Roku) as you said. One more thing unclear to me is when I searched for "netflix" at https://drivers.control4.com/, I saw a "Netflix (Universal)" driver. Can this driver enable Netflix stream inside Control4 EA-1 or HC800? Basically replace part of physically media player functions? I also see "Amazon Music (Universal)" as well. If a dealer installs all of them in my controllers, do I still a physical media player?

I recently purchased a house. I am currently reviewing the wiring of previous owner's Control4 system. Sorry that I am very new to the system and question is very basic. I noticed at living room TV position (they took the TV already) it has two RJ45 connectors: one connects to a network switch; another one connects to a HDBaseT output (of Binary B-520-MTRX-230-8x8 HDMI Matrix). There are 5 speakers in this room. All controlled by Control4 in a media closet far away. I am trying to understand how the Ethernet connection to TV is used. If I use TV to stream, does that mean I won't be able to send audio back to the amplifier that connects to media closet? (I am willing to share the detail of audio connection if needed. but I feel from high level, it seems not needed) Is it possible to use TV to *directly* video stream Netflix, Hulu, Disney+ to stream and still send audio signal to 5 speakers? I also want to have music stream. I assume it has to come from Control4 and send to speakers. Or it is better to Control4 to receive the stream and use TV as a display only? In this mode, the thing confused me was why the TV even needs a Ethernet connection.

Thanks Amr!

I inherited an old T3 series 10 inch touch screen (C4 TT10) but it did not come with a charging station. I saw an ebay seller is selling docking station for 7 inch model. Does anyone know if 7 inch and 10 inch use same docking station? Thanks!

Hi forum, I apologize if I ask this question at wrong place. I recently bought a home. The previous owner installed Control4 system and a few devices. I have no way to contact the previous owner now. I know at some point I have to contact C4 dealer (or remotely as mentioned in this forum) to set up C4 controllers. I am a computer engineer and DIYer. Before I contact a dealer, I am hoping I can at least recover most of the system and at least be familiar with those devices I own, as I am more comfortable to construct my home network the way I wanted. The device currently I am looking at is Luma 500 Surveillance recorder. Obviously, preview owner (or installer) disabled DHCP and admin password. At this moment, all I wanted is to reset it to factory default. But I cannot see anywhere has a button or tiny hole allows me to do that. Do you have any way to do that? Thanks for your time! I appreciate it.