KushPatel2405

Update: I am OS 3.3.0

Hi Msgreen, how do I find what OS I am running? I am located in the UK

Hi guys, Alright so let me explain my issue to you guys: I have a Control4 System with an active 4Sight subscription. I have recently bought quite a few Amazon Alexa devices and now want to set up voice control for my home. I downloaded the Control4 skill on the Amazon Alexa App a few months ago and managed to connect the device. However when I logged back in recently all devices were "unresponsive" and I was unable to control them from the control4 app. So what I did was remove each light from the Amazon Alexa app manually since they were not functional. I then went into the Customer.Control4 portal to check that all lights were enabled. Then I followed the instructions, by removing the Control4 app from my Alexa skills, redownloaded it and linked it up to my account again. When I do this I get 2 issues: 1. It cannot find any new lights despite the fact that I have 24 individual control4 lights which should be controllable. 2. On my customer.control4 page the lights seem to DISABLE themselves, even though I enable them and click save. Does anybody have any experience / ideas of what I can do to get Alexa to turn my lights on when I ask it to lol?

Hello all, I am overwhelmed with the responses I got to this post, I was anxious that I would not get any. You have all reassured me that I can get this Control4 system back up to spec and that I have been messaged around with. To answer all of your questions - Yes I have paid in full, In fact I paid in full around this time last year. I just cannot believe the nerve of some people. Luckily I created a backup of their programming just in case they try to do any other funny business.

Does anybody know where I could contact Control4 in the UK?

Dear C4 Forums, I do not know where to turn to hence why I have created an account and come here. It is currently a Friday Evening and since 5pm, my programming has been completely stripped from my C4 system. None of my buttons work, I am a single parent and have 2 kids at home with me who are scared. We are currently lighting our new-build property which was completed 3 months ago with candles. Our control4 programmer has been dodgy singe the beginning. Always getting the programming wrong or faulty. For example, we bought Hikvision and Texecom because of his recommendation of plugging it into C4, however for 6 months we were unable to arm our alarm as his programming was clearly wrong. He then removed Texecom from the system completely, even though I was charged for it. He always requested more and more money for the programming work which we agreed upon where his excuse was "prices have gone up because of COVID and BREXIT". I gave him the benefit of the doubt, however after so many failed programs and a complete lack of automation in my house I finally told him that I want to look for another dealer. To which point, he has now stripped my entire system of everything. Now I found that I can download the Composer HE system, however I cannot find the download link on my customer.control4 account, I only see Composer ME. Could anybody please help me in rectifying this situation? I have a backup of the systems programming which I want to apply and just get this dealer off. Even worse, he accessed my system without permission or me validating his entry to program. He has been doing this for months and I have only realised now that this is wrong. Please can anybody suggest anything?