PaulAV9

Same here.

No it has not. Happened twice after the update but not since. Thanks for following up and checking in.

@msgreenfThank you. @ChrisHenderson When it happens again I will note the date and time and I will get the logs from my dealer. That will save the Halo team from having to hunt through long logs and help them pinpoint things easier.

@ChrisHenderson Thank you for looking into this. I think I can get the logs from the C4 app on my iPad. Or is that something different than what you need? I see a spot on there in settings> support> support settings> view logs & email logs. The exact date and time that it happened I am unsure of. I know it happened right after I noticed the update. It has happened twice since the last update. What I will do moving forward is write down the date and time when/if it happens again to help with trouble shooting.

Thank you very much Chris. I appreciate it. It would be great if down the road there was a setting that the user could set for how long the screen stays lite before turning off. Squashing the bug of it not going off at all is most important obviously but figured I would also mention a "would be nice to have setting". My old Harmony touch remote could do that.

Anyone having issues after the update? My remote screen occasionally does not go off like it usually does after a small amount of time if its not moved. When this happens the odd behavior also carries over to when I put the remote on the charger. The ding chime is glitchy and dings several times. A reboot of the remote usually fixes things. Is there somewhere to report bugs to or is that done by contacting my dealer and having them submit it to control 4?

@ekohn00 Thanks for the words of encouragement and additional info. I will get there. I am sure once I get over these few initial hurdles I will be loving C4.

I cant really do anything with it. Just that one screen on the ipad. On the remote it gets wonky if I try to do anything. This is putting a real damper on my first venture into C4. Getting frustrating. Really appreciate your help though. Am I correct in thinking that the C4 remote should control roon (play pause etc) and roon in turn controls the endpoint. In this case the node. If that is correct I do not need bluesound drivers in the mix. Just the 2 roon drivers you mentioned installed. I may have to seek a different installer that is more familiar with how roon works. Certainly no disrepect to the person doing the install its just they may be lacking in experience with what roon is and does. PS: thanks for your patience helping me. Didnt think I would have to figure this out myself. Thought I would just pay for the install and boom done.

@ekohn00 Follow up question. Are you able to pause/play, skip forward and back with the C4 remote control (in my case a Halo). I will mainly use the roon app on my ipad but do use the fwd back play pause on the remote as well. Installer made some changes today but I do not think its there yet. It looks like this now. Seems to still be the Bluesound (BlueOS interface). Not Roon. I think his concern is how I control the playback (pause play ffw rew) on the node when its roon - my guess is it is roon that controls the endpoint which is the node so all that needs to be done is install the roon drivers, Is that correct? He said he installled the roon drivers but I still think something is missing and this is not the full roon setup for C4. Maybe he only installed one roon driver or installed both but still pointed to blu os thinking he had to. My head hurts from all this.

Thanks. Forgot about that. Have not really used the app (mainly Halo remote).

Thank you. Thats a great way of putting it "Intuitive once you get the hang of it". I will look into some videos

Thanks again! This is great. Feeling a lot better. Between getting the correct drivers and having my dealer do those and then I can get and use HE to fine tune some customization if needed. I love the Anthem AVM 90. I had an AVM 70 for a year and loved it so upgraded to the 90. Its amazing. Your AV10 is supposed to be pretty awesome too. Yes still no Roon on the Anthems. Have the streamer though. My luck, I will get all this sorted then Anthem will finally add roon nativily to it and I wont need the node, lol.

Thanks! I am going to get HE so I can do some stuff myself. Is it hard to learn or somewhat intuitive?

Found your post. This is it right? I use a Roon Nucleus as my core/server. Node as the endpoint. I need my installer to install 2 drivers correct? One for the nucleus (server) and one for the room?

Thank you so much ekohn00. Thats exactly what I want! My server is a Roon Nucleus, my endpoint is the node. I want the Control 4 remote to control volume on my processor and transport controls (pause, skip track, etc...) for Roon. I browse and select my music using the Roon app on my ipad. The bluesound node is "just there" so to speak as an endpoint. As for making sure the bluesound node is set up correctly, Roon works perfectly fine on it now so no issues there, has worked perfect for over a year. Sows up as an endpoint. Unless I am missing something I believe I am all good there. Node and Roon was very easy to set up. Its just moving from the Harmony setup to Control 4 is the challenge. As mentioned the installer surprisingly did not know what roon was and looks like he just set it up for the bluesound node instead of Roon. Thank you again, I will search for your post. I did a search before posting this and could not find anything. I will look again. I am new to the forum (first post) so if your feeling really kind and have time shoot me a link to the post you referenced. Dont want to seem greedy with your helpfulness though. Your post got me heading in the right direction and is much appreciated. My heart kind of sunk after spending a bunch of cash on a C4 setup and installation to have this function not work they way I thought it could. Now I know it can.