Hometronics-SF Posted May 14, 2019 Share Posted May 14, 2019 I have 3 different touchscreens (all 7 inch T3 in wall) that literally since updating to 2.10.5 or 6, the top 1 inch of the screen will not respond to the touch, almost like the calibration is off. Everything under the room choice bar (with back arrow and C4 button) works perfect, but I’ve tried moving the TS’s to different boxes and locations, not Poe, and hard wired power, I’ve tried factory reset and reconfigure. Nothing works. Anyone else seen this? If it was a one off definitely, but now 3 different locations with the same exact problem seems very strange. appreciate any ideas you have that I can try on it. Also if it helps, I replaced one with a 10 inch and it works fine now, so it’s something I think software related, I just wish there was like a calibration screen of some sort thanks Quote Link to comment Share on other sites More sharing options...
digitaltrader Posted May 16, 2019 Share Posted May 16, 2019 I have 2 of these with the same issue Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted May 16, 2019 Author Share Posted May 16, 2019 Did you notice it happened after an update recently? Or was it a similar situation? I’m trying to figure out what caused it. All my clients with older TS and 10inch seem to be fine Quote Link to comment Share on other sites More sharing options...
digitaltrader Posted May 16, 2019 Share Posted May 16, 2019 It happened to 2 TS that I don’t use often, so I’m not quite sure. Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted May 16, 2019 Author Share Posted May 16, 2019 Yeah same kinda thing. I Got the service calls after updating these customers systems. I ordered a new back box that will be in tomorrow (as much as I have a feeling it’s not that) but will relay if that works. I’m not 100% sure on how to downgrade the software on them (if anyone knows how please let me know) Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted May 16, 2019 Author Share Posted May 16, 2019 I did notice on the back of the screen (on the board) is a mini usb plug, I did order one of these to see if it will allow me to downgrade them. They were on 2.9.1 I think before update, so maybe could have jumped them too far from 2.9.1 to 2.10.6 causing the weird issues. I’m going to also attempt the downgrade and see if it takes it on a usb software boot. UGREEN Micro USB 2.0 OTG Cable On The Go Adapter Male Micro USB to Female USB for Samsung S7 S6 Edge S4 S3, LG G4, Dji Spark Mavic Remote Controller, Android Windows Smartphone Tablets 4 Inch (Black) https://www.amazon.com/dp/B00LN3LQKQ/ref=cm_sw_r_cp_api_i_FIl3CbYQR1YDR Quote Link to comment Share on other sites More sharing options...
AHA Posted May 16, 2019 Share Posted May 16, 2019 USB won’t do anything. All you need is the Device Image Updater software from the dealer portal to down grade it. Seen it before and all you can do is replace the screen. Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted May 16, 2019 Author Share Posted May 16, 2019 Ok, that’s the answer I needed! At least I’m not alone. I’ll download that device image update software, I’ve never seen it before Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted May 16, 2019 Author Share Posted May 16, 2019 Is that the Control4 recovery utility? Quote Link to comment Share on other sites More sharing options...
lippavisual Posted May 16, 2019 Share Posted May 16, 2019 No it’s not the same. Device image updater v1 is for older devices below 2.9.1 (ie: HC series, older touchscreens ) v2 is for current products Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted May 16, 2019 Author Share Posted May 16, 2019 Right, I downloaded it, there were 2 choices. I downloaded the 2.9.1 and newer. I loaded it up at my house and it looks like I can move my controller and io to anything from 2.9.1 to 2.10.6 so I’ll give it a shot. Appreciate the heads up Quote Link to comment Share on other sites More sharing options...
Hometronics-SF Posted June 9, 2019 Author Share Posted June 9, 2019 Device image updater V2 crashes every time you run it to connect to any devices lolFun stuff Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
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