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Hometronics-SF

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About Hometronics-SF

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    Control4 End User

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  1. Hometronics-SF

    Ea1 secondary controller issue

    it is hooked up to a TV, it shows the control4 logo and such. I can see its IP and connect to it, load a project on it as its own room, and it operates normal. Its making it a secondary controller that seems to be the miss connection here. Also, on its own, running director, i can SDDP it in network, and also register the controller, literally no issues like as if it was its own room. Strangely i have the same problem backwards too, So if i make my ea1 the main director, the EA3 will do the same exact thing. it will not show up as a connectable device like it cant be seen by the controller running director
  2. Hometronics-SF

    Ea1 secondary controller issue

    Tried that, i do not get any IR commands from the device as if its "not connected"
  3. I have an EA3 as my main controller running director, my EA1 i can connect to it, use it as a main controller, load a project on it, but when i try to add it as a secondary controller to my ea3 it doesnt show up SDDP and will not identify with the button. Ive tried totally factory defaulting it, still nothing, same as before. Its DHCP on the same Vlan as the EA3, Both were running 2.10.5 now the ea1 is on 2.9.0 after factory. Ive tried turning off director in sys manager on the EA1, also turning off navigator. Ive never seen this issue before and ive added a bunch of ea1's to existing projects with no issues. If anyone has any direction on this i would appreciate it. its literally all i have left at this job
  4. Hometronics-SF

    DS2 intercom prob- TS too

    Well thanks for your incredible input. Pakedge gear didn’t change throughout All working for months before I updated the ds2 Network gear and setup still the same, now working fine again Not the network Sent from my iPhone using Tapatalk
  5. Hometronics-SF

    DS2 intercom prob- TS too

    You obviously didn’t read above why it was identified like that.. read back before you ask Sent from my iPhone using Tapatalk
  6. Hometronics-SF

    DS2 intercom prob- TS too

    Oh I am, I think the worst part is when the customer starts doubting your capabilities. I tried to explain that sometimes situations arise that have never been experienced. So I’m just glad that update seemed to do the trick along with the SDDP. I’ve never had any issues with SDDP before and it’s always seemed rock solid, but when the IP control started disconnecting from all the SDDP devices I was getting worried. Strangely with the matrix switch (binary 6x6) when losing the SDDP would start turning multiple TV’s on with different rooms, so example you would turn one on, and 2 others would come on as well??? Removing SDDP and putting in the ip fixed it on all the devices, but in turn stopped whatever handshake the controller uses to run the intercom anywhere. Previous in the same aspect as I said above, SDDP with the DS wouldn’t load the camera stream on the C4 app, but the IP address would. So crazy. Now it all works as it did thank GOD! And thanks to everyone who helped or had suggestions , I really appreciate it Sent from my iPhone using Tapatalk
  7. Hometronics-SF

    DS2 intercom prob- TS too

    Ok, so- All the devices including the touchscreens HAVE to be connected SDDP for the communication to work with the DS2 and TS- I updated to 2.10.5 this morning, removed driver, installed/updated, nothing worked. Until we connected the devices SDDP after the new update. That finally fixed it Sent from my iPhone using Tapatalk
  8. Hometronics-SF

    DS2 intercom prob- TS too

    But, I did make sure to look at the device manager pages of both the ea3 and the 250. The ea3 shows running director, and also you can see in the picture it’s running my communications server- and the 250 has director disabled, amongst a lot of other things I do not know what they do. But “freeswitch” was enabled on the ea3, and I’ve tried enabling it on the 250 to see if there was a change, but no go. Above I wrote about the SDDP issue, I’ve noticed since the update my ea3 is loosing connection to SDDP devices throughout the day, like the matrix amp or Sony tvs will not come on- but using the physical IP address (dhcp reserved) works perfectly. So something has changed and is new with all this, and it’s all around the time I updated the DS, I turned auto update on after as well because I can’t keep updating a door station every month if this is what’s going to keep happening Sent from my iPhone using Tapatalk
  9. Hometronics-SF

    DS2 intercom prob- TS too

    Correct, this is exactly what I have going on, I reset the gateway in composer pro which had no response to the request. I then rebooted the controller (ea3) and it then said “ registered” not “offline” which gave me the T3 touchscreen as well back. Now here is the strangest part, the one and only thing I changed the day this all started, was I moved a 250 out of the rack to an upstairs den (the 250 was originally running extra ir’s and a second input into the video matrix for tv navs) I reconfigured it as a second Zigbee node for that upstairs area, which in turn knocked off a 1/2 the keypads in the house that all needed to be re synced with the zigbee. So I’m wondering if doing this (making the 250 a “stand-alone” controller) played a part in all this, because this was all working for months until I did those 2 things- the software update/reboot/auto config- and the controller change Sent from my iPhone using Tapatalk
  10. Hometronics-SF

    DS2 intercom prob- TS too

    Sorry, adding to above... The other 2 touchscreens also say not ready or whatever that is, last night, they all said idle and all worked great for about 3 hours Sent from my iPhone using Tapatalk
  11. Hometronics-SF

    DS2 intercom prob- TS too

    I don’t know what to do here, I’ve seen a lot of funky things, but I’m going on about 30 hours of troubleshooting with this thing. I cannot understand why it would suddenly stop showing up on intercom. I updated the firmware last night and it seemed to work for about a few hours, then it was back to the grey out on the intercom page, and the device list on communication agent is “not ready” except for the foyer TS which says “idle” and works all around Sent from my iPhone using Tapatalk
  12. Hometronics-SF

    DS2 intercom prob- TS too

    Both are C4-TSWMC7 Door station is DS2 standard not mini Powered by Poe We were having a lot of trouble loading the stream on the app from the DS until I stopped using SDDP now the stream loads quickly and fine, before it would just spin and spin. Sent from my iPhone using Tapatalk
  13. Hometronics-SF

    DS2 intercom prob- TS too

    I’m more worried about the ds2 over TS it’s weird that it won’t connect but you can see it online and see the cam feed in c4 app Sent from my iPhone using Tapatalk
  14. Hometronics-SF

    DS2 intercom prob- TS too

    All have cameras, they were working up until about a week ago on intercom anywhere Sent from my iPhone using Tapatalk
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