GQ Posted August 9, 2012 Share Posted August 9, 2012 Does anyone know what reasons a remote control doesn't identify, assuming it's on the correct Zigbee pro channel (25)? I have an HC-300, running version 1.8.2.66691. It may be worth noting that the composer pro version I'm using is 1.8.2.56194.Thanks,GQ Link to comment Share on other sites More sharing options...
RyanE Posted August 9, 2012 Share Posted August 9, 2012 The channel is irrelevant in ZigBee Pro.When devices attempt to join the mesh on Pro, they try all channels.When the master switches channels on a Pro mesh, the devices get sent a broadcast 'channel change' message so they can follow, and any devices that don't get the message, after they realize they can't contact the mesh, switch channels until they find the mesh again. They're still joined to the mesh, so they don't have to re-join, just switch channels.RyanE Link to comment Share on other sites More sharing options...
RyanE Posted August 9, 2012 Share Posted August 9, 2012 The most common reason for a device to not join is if it's still connected to a previous mesh.In that case, you need to cause the device to leave the mesh, then join the new mesh.I don't remember the kepresses for a remote on 1.8 (unless they're the same as under 2.0, I can't recall) to leave the mesh.Sorry.RyanE Link to comment Share on other sites More sharing options...
GQ Posted August 9, 2012 Author Share Posted August 9, 2012 The most common reason for a device to not join is if it's still connected to a previous mesh.In that case, you need to cause the device to leave the mesh, then join the new mesh.I don't remember the kepresses for a remote on 1.8 (unless they're the same as under 2.0, I can't recall) to leave the mesh.Sorry.RyanEHi Ryan,I have tried this to leave the mesh: Room Off, #,*,1,3,4,1,3. I'm really not sure if it worked, but the room off button did flash red very quickly after I did it. Could it be that my remote is on zigbee and not zigbee pro? I'm really out of ideas here.Thanks Link to comment Share on other sites More sharing options...
RyanE Posted August 9, 2012 Share Posted August 9, 2012 I think if the Room Off flashes, that it's Pro, but again, I don't deal with SR-150's that often.Have you tried putting it closer to the controller? Depending on what channel your ZigBee is on, and how much WiFi interference there is, you may want to get it closer, although I've only ever needed to do that at CEDIA or CES, where at one point, my phone could see 300+ WiFi access points.RyanE Link to comment Share on other sites More sharing options...
GQ Posted August 9, 2012 Author Share Posted August 9, 2012 I think if the Room Off flashes, that it's Pro, but again, I don't deal with SR-150's that often.Have you tried putting it closer to the controller? Depending on what channel your ZigBee is on, and how much WiFi interference there is, you may want to get it closer, although I've only ever needed to do that at CEDIA or CES, where at one point, my phone could see 300+ WiFi access points.RyanEThanks RyanE, I'll try that. I should also mention, this is what I see in the log when I try to identify:Aug 6 02:53:33 home-controller-300-000FFF1268FF [1698]: Received zigbee identify event for: 000fff00004342f7Aug 6 02:53:33 home-controller-300-000FFF1268FF [1698]: Unable to match zigbee device and type Aug 6 02:53:33 home-controller-300-000FFF1268FF [1698]: Telling node 000fff00004342f7 to leave the networkAug 6 02:53:34 home-controller-300-000FFF1268FF [1698]: Received zigbee node online event for: 000fff00004342f7Aug 6 02:53:34 home-controller-300-000FFF1268FF last message repeated 2 times Link to comment Share on other sites More sharing options...
RyanE Posted August 9, 2012 Share Posted August 9, 2012 I wonder if you really have an SR-150... You may have a *hospitality* remote, which would use a different driver.Does the model number on the back say SR-150?Also, are you sure you have the proper driver in the project?RyanE Link to comment Share on other sites More sharing options...
GQ Posted August 9, 2012 Author Share Posted August 9, 2012 I wonder if you really have an SR-150... You may have a *hospitality* remote, which would use a different driver.Does the model number on the back say SR-150?Also, are you sure you have the proper driver in the project?RyanEActually that's a great point. The back of my remote says "C4-SR150B". However, when I google the remote type, the results online always say "C4-SR150B-Z-B". The driver I'm using is called "System Remote Control SR-150". What exactly is a hospitality remote?Enabled zigbee logging and got this too:Aug 9 19:10:34 home-controller-300-000FFF1268FF ZSVR: Identify from node: LID: 0x000fff00004342f7 SID: 0x46be PROFILE: 0xff FW VER: Unknown PRODUCT: Unknown TYPE: End DeviceAug 9 19:10:34 home-controller-300-000FFF1268FF ZSVR: Inadequate information for Node 0x000fff00004342f7 to be marked online Link to comment Share on other sites More sharing options...
RyanE Posted August 9, 2012 Share Posted August 9, 2012 Well, the Z-B part just means -ZigBee-Black, so yeah, by the model number, your SR150 sounds like it should be a residential SR-150.I'm a bit confused as to why it wouldn't be working.Where did you get this remote?RyanE Link to comment Share on other sites More sharing options...
GQ Posted August 10, 2012 Author Share Posted August 10, 2012 Well, the Z-B part just means -ZigBee-Black, so yeah, by the model number, your SR150 sounds like it should be a residential SR-150.I'm a bit confused as to why it wouldn't be working.Where did you get this remote?RyanEThe control4 system was installed here before I moved into this condo a few weeks ago. The previous owner said that the remote control for the bedroom stopped working and he purchased a new one from the same dealer here around my area (Toronto). So this SR150 I'm trying to configure is actually brand new. Link to comment Share on other sites More sharing options...
RyanE Posted August 10, 2012 Share Posted August 10, 2012 Yeah, I don't know what your issue is in that case.Typically, at this point, I'd tell a dealer to call Control4 Tech Support, who could either figure out what's going on, or issue an RMA. You may want to contact the dealer who supplied the new remote, and ask for their help in getting it installed.RyanE Link to comment Share on other sites More sharing options...
tmiller Posted August 15, 2012 Share Posted August 15, 2012 Might be worth checking out this. http://www.c4forums.com/viewtopic.php?id=12186 Sounds alot like the issues I was having with an SR-250 recently Link to comment Share on other sites More sharing options...
GQ Posted August 15, 2012 Author Share Posted August 15, 2012 Might be worth checking out this. http://www.c4forums.com/viewtopic.php?id=12186 Sounds alot like the issues I was having with an SR-250 recentlyThanks for this link. I think the steps are maybe a little different in 1.8.2, but I'll give that a shot tonight. Did you have similar error messages in your log? Link to comment Share on other sites More sharing options...
tmiller Posted August 15, 2012 Share Posted August 15, 2012 Dont have log data from when I had this problem now and cant recall off hand, sorry. I have learned not to trust anything C4 systems are telling me and use my own instinct and knowledge. Link to comment Share on other sites More sharing options...
pentium77 Posted September 10, 2012 Share Posted September 10, 2012 Ryan (page 2) I'm surprised you don't know this http://www.control4.com/files/products/data-sheets/Control4-SR-150.pdfHighlights:Model Number C4-SR150B-Z-BRelease 2.0 or LaterAlso known as SR150 V2 remote. Link to comment Share on other sites More sharing options...
RyanE Posted September 11, 2012 Share Posted September 11, 2012 I don't pay much attention to Control4 remote SKUs... I try to still have *something* of a life outside work.RyanE Link to comment Share on other sites More sharing options...
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