stuck Posted September 18, 2014 Share Posted September 18, 2014 I have never remote logged in for a customer how do I do it thanks Link to comment Share on other sites More sharing options...
RyanE Posted September 18, 2014 Share Posted September 18, 2014 You would have to be set as the dealer of record for the customer, and they have to have enabled 'Allow my dealer to remotely access my system'. Then you use your dealer credentials and the homeowner's account name on the 'Remote System' page in ComposerPro. RyanE Link to comment Share on other sites More sharing options...
mstafford388 Posted September 18, 2014 Share Posted September 18, 2014 Also keep in mind if their system is pre 2.4 you will have to check the project in before you can connect. This is all in the dealer knowledge base. Link to comment Share on other sites More sharing options...
stuck Posted September 18, 2014 Author Share Posted September 18, 2014 Thanks Link to comment Share on other sites More sharing options...
prabeau Posted September 19, 2014 Share Posted September 19, 2014 ummmmmmmm, dealer.....really Link to comment Share on other sites More sharing options...
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