htg Posted April 14, 2015 Share Posted April 14, 2015 Hey All,Not sure If I should use this forum to complain about things but I am. All this time waiting for a new hand held remote and this is what we get? The remote display came defaulted to a weird green color that I could not even read. Most of the other colors are worse. I changed to "White" which is more of a off blue color and that is okay, but not good. So we got a new layout on the keypad and clients will not use the (4) button thinking it is the select button anymore. I have not done further testing yet but I can't get over the poor display problem. Really guys I thought they would do better than this..... Granted I don't have the best eyes but neither do a lot of users out there. Am I being overly critical? I'd love the Control4 products, this is a disappointment. Perhaps the design crew can grab a URC remote some day and see what a hand held remote it supposed to look, feel and work like? Link to comment Share on other sites More sharing options...
Matt Posted April 14, 2015 Share Posted April 14, 2015 @HTG - Thank you for your feedback. Here’s a more complete visual and interactive view of the new SR-260; which was intended to be a model-revision to the already highly used, very well liked, and daily-use sturdy SR-250. A Control4 dealer’s video overview of the SR-260 and comparison to SR-250: http://www.mycoppercastle.com/blog/control4-remote-sr260-vs-sr250 Regards, Matt Link to comment Share on other sites More sharing options...
htg Posted April 14, 2015 Author Share Posted April 14, 2015 Matt, I after watching that video I will be calling tech support. There must be something wrong with the SR-260 we received because the display is not nearly as bright as the one in the video and we have brightness set all the way up. I must also say the button layout it a marked improvement. Link to comment Share on other sites More sharing options...
Matt Posted April 14, 2015 Share Posted April 14, 2015 Can you check your brightness levels? List > Settings > Config > Display BrightnessCan you try disabling your light sensor and see if that helps? List > Settings > Config > Light Sensor. ThanksMatt Link to comment Share on other sites More sharing options...
Cyknight Posted April 14, 2015 Share Posted April 14, 2015 I suspect it might be the light sensor - I disable it because personally find it too sensitive.But yeah, either the brightness is low, or there's something not right - most colors should be clearly legible to almost anyone short of the blind. Link to comment Share on other sites More sharing options...
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