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Cannot connect to Director


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I currently am working on a simple Home Theater project. They are using a HC-300 Controller with a SR-250 Remote. They are controlling a projector, receiver, roku, apple tv, dvd, and cable box from the controller. 


I am using Composer Pro 2.7.0 on a Macbook Pro running VMWare Windows 7. When I connect my controller to the router and my Macbook through a USB to Ethernet cable to the router, I cannot connect to the controller. Every time I do it, it says that  it is unable to connect to Director.


Can anyone help me out here??

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Have you rebooted the controller? Login in to the customers router and check to use if controller is connected to network. If it's on the network try connecting with Control4 express App to see if that works.

I tried doing that and it shows up in the network and when I type the IP address into my software, it says I cannot connect.

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