jeanmaxdubard Posted April 18, 2016 Share Posted April 18, 2016 Somebody have the same problem ? I need to supresse all the DirectorState files to use again Composer A popup say me that he loose the connection with Composer Link to comment Share on other sites More sharing options...
jeanmaxdubard Posted April 18, 2016 Author Share Posted April 18, 2016 More info on the PDF in attach Composer crash when install IrrigationCaddy driver.pdf Link to comment Share on other sites More sharing options...
msgreenf Posted April 19, 2016 Share Posted April 19, 2016 I would recommend contacting houselogix support Sent from my STV100-1 using Tapatalk Link to comment Share on other sites More sharing options...
Kevin L Posted April 19, 2016 Share Posted April 19, 2016 The IC isn't from house logix but there is no support from BlackWire as this isn't a W1_HA nor is it the S1 drivers fault. They need to contact Control4 Link to comment Share on other sites More sharing options...
msgreenf Posted April 19, 2016 Share Posted April 19, 2016 The IC isn't from house logix but there is no support from BlackWire as this isn't a W1_HA nor is it the S1 drivers fault. They need to contact Control4 Sorry Kevin. Was getting the ic driver confused for a minute Sent from my Pixel C using Tapatalk Link to comment Share on other sites More sharing options...
Kevin L Posted April 19, 2016 Share Posted April 19, 2016 33 minutes ago, msgreenf said: Sorry Kevin. Was getting the ic driver confused for a minute No worries Link to comment Share on other sites More sharing options...
jeanmaxdubard Posted April 19, 2016 Author Share Posted April 19, 2016 Hi Guy's, Thank for your help, I try to contact the Control4 support and you can see bellow the result...... Subject of chat (5-10 words) Composer crash when I install IrrigationCaddy driver Name: Jean Max Dubard Customer/Project Name (McDonald Residence) Marbella Hill Club System Software Version (Example: 2.7.0) 2.8.2 Support Department: Control4 Tech Support Thomas Schulz Mon, 04/18/16 10:58:36 pm Africa/Ceuta Hello. How may I help you? Jean Max Dubard 10:58:49 pm Hi, Composer crash when I install IrrigationCaddy driver Thomas Schulz 10:59:35 pm Okay, fatal error pop up crash? Jean Max Dubard 11:00:24 pm Popup and to use again Composer I need to sup all the DirectorState file He say me that he loose the connection with Composer 11:01:33 pm Thomas Schulz 11:01:52 pm Was it just the composer that crashed though, or did the link light turn off on the director? Jean Max Dubard 11:02:22 pm I can send to you a PDF file ? I make screen shot Thomas Schulz 11:04:26 pm I think it would be best if you contact the spanish/uk support Jean Jean Max Dubard 11:05:27 pm Ok, but Composer give me this link to chat. Thomas Schulz 11:06:23 pm Yes, composer gives you this link, but I believe that the issue you are having requires more in-depth troubleshooting that I cannot provide via Chat support Jean Max Dubard 11:08:44 pm You don't the problem when you need to suppress all DirectorState files to run again Composer ??, on the Website you have a message for this king of problem for Sonos driver Thomas Schulz 11:09:24 pm I do not know what you mean Jean, I am sorry. There are no known issues with having to suppress the director state files at all though How did the chat end? Other Duration: 13m 4s Chat started on: https://secure.livec...params=Chat%20Origin%3DComposer%20Pro Link to comment Share on other sites More sharing options...
msgreenf Posted April 19, 2016 Share Posted April 19, 2016 So contact the non US support. Sent from my STV100-1 using Tapatalk Link to comment Share on other sites More sharing options...
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