cfduran Posted September 7, 2016 Share Posted September 7, 2016 I have a system with a problem using the alarm DSC1832. I am using the IT-100 connected to I/O Extender port. Alarm system is working ok, however when I try to arm the alarm from the C4 interface (IOS) it does nothing, so it does not arm, it does not receive any command from this interface. I checked from composer the communication between the alarm and C4 and it is working. In last serial debug command received I get information online, if a sensor activates it is showed in debug command line, anything happening with the alarm is showed at debug command line. I was thinking the IT-100 was broken, but I see it is working and communicating with I/O Extender. Any clue about this problem? I appreciate any help or support with this. Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted September 7, 2016 Share Posted September 7, 2016 I use the same interface. I had issues too when first installed 6 or 7 years ago. From memory, my motion sensors were all comunicating and I could program lights based on these, but the interface on the ipad and iphones was not great. I changed the driver and it resolved all the problems. - I'm not at home right now so I can't let you know which driver is in use, but I recall the UI changed when I changed the driver too - here is what mine looks like now: Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 8, 2016 Share Posted September 8, 2016 Yeah, there's a number of DSC drivers out there from years of DSC integration, and the wrong one can give you this kind of partial control/feedback. You'll want to make sure you have the "DSC IT-100 PCxxxx/Powerxxxx Series" driver - and NOT the "DSC Power 832 IT-100" or "DSC Powerxxxx and PCxxxx Series" Quote Link to comment Share on other sites More sharing options...
cfduran Posted September 9, 2016 Author Share Posted September 9, 2016 Thanks for your support. I checked the driver and I am using the correct one. I have the same UI interface, but the alarm do nothing when I press a button from the iphone or ipad. I have deleted the alarm and created it again, but same situation Quote Link to comment Share on other sites More sharing options...
d1amund Posted September 10, 2016 Share Posted September 10, 2016 Does that panel have an option for quick arm and if so is it enabled? Does that driver have the option to input the passcode into the partition for arming? Quote Link to comment Share on other sites More sharing options...
cfduran Posted September 19, 2016 Author Share Posted September 19, 2016 No, the driver does not have the option to input the passcode into the partition for arming. I re-check and there is communication between the IT-100 and Control4, but I have no idea about this situation. I replaced the IT-100 and the behaivor is the same. Quote Link to comment Share on other sites More sharing options...
agbe05 Posted January 4, 2020 Share Posted January 4, 2020 'i have similar problem. can you advise how you fixed it? Quote Link to comment Share on other sites More sharing options...
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