C4Jockey Posted November 24, 2016 Share Posted November 24, 2016 I would like to integrate a HC-300B into my system, specifically to utilized the relay capability. I have used a USB restore on it to 2.5.3. My system is using 2.8.0. For some reason, update manager will not recognize that it is above the minimum rev. (2.2.0) to update? No matter rev I restore this to, I cannot get this to work. Any suggestions out there? Link to comment Share on other sites More sharing options...
msgreenf Posted November 25, 2016 Share Posted November 25, 2016 Do you have it registered? Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
C4Jockey Posted November 25, 2016 Author Share Posted November 25, 2016 Yes. My current director is an HC-250. I am running 2.8.0. The update manager shows all my 4 HC-200s and touchscreens ready to update to 2.9. The HC-300 is listed in red because it thinks its at 2.0.0 and needs be at 2.2.0 to update past 2.6. I restored it to 2.5.3 which shows on the system manager on all but the "system-version" which is 2.0.0. Link to comment Share on other sites More sharing options...
C4Jockey Posted November 26, 2016 Author Share Posted November 26, 2016 I get a message on the video output from the HC-300 itself saying that Navigator has not been completely installed, that this is normal and to please use Update Manager to complete the installation. Link to comment Share on other sites More sharing options...
Cyknight Posted November 26, 2016 Share Posted November 26, 2016 7 hours ago, C4Jockey said: I get a message on the video output from the HC-300 itself saying that Navigator has not been completely installed, that this is normal and to please use Update Manager to complete the installation. That part is normal enough. I'd try removing the existing driver, add it back in and re-ID Link to comment Share on other sites More sharing options...
C4Jockey Posted November 27, 2016 Author Share Posted November 27, 2016 Thanks Cyknight, I tried that, it re-identified fine but still thinks it's at 2.0.0 and will not update. Here is the output from system manager. ||/ Name Version Description +++-===============================-===============================-============================================================================== ii c4drivers 2.5.3.429171-res Control4 Drivers ii kernel-modules-wolverine 2.6.28.10-rc8.69 Linux 2.6 Kernel Modules ii rootfs-hc300 2.5.3.429171-res Root Filesystem ii system-version 2.0.0.0 System Version Utility OK Link to comment Share on other sites More sharing options...
d1amund Posted November 27, 2016 Share Posted November 27, 2016 You can try the 2.60 image restore utility. That works about 50% of the time. Directions and link to utility in KB 1027. Link to comment Share on other sites More sharing options...
C4Jockey Posted November 27, 2016 Author Share Posted November 27, 2016 Thanks for your response d1amund! Didn't work but what is really strange it that now it just keeps on rebooting! I will try a different version. Link to comment Share on other sites More sharing options...
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