Notifications adding a device

[Chadwick]

How does one add a device (iphone with c4 app installed) to received a push notification to it?

Is this a dealer requirement?

I have 2 devices setup already and want add another.  The programming already works as I receive the correct notification to my phone (one of the devices under the notification section in my.control4.com currently)

The device I require is already added under devices in my.control4.com but does not show up under Notifications.

Thanks.

[Matt Lowe]

this would be done in the permissions in my.control4.com you should be able to click on that device and then click which notification you would want to send to that device.

[Chadwick]

in the attached pic #1 you can't click on anything to bring up notifications for that individual device.  on the second image is where you can manage permissions but I dont know how to get the device in image1 into the notifications section.. 

 

[Matt Lowe]

odd is it an older iphone that cannot recieve push notifications?

maybe try deleting the app and reinstalling it.

[Matt Lowe]

also remove the phone from your my.control4.com first

[Chadwick]

11 minutes ago, Matt Lowe said:

odd is it an older iphone that cannot recieve push notifications?

maybe try deleting the app and reinstalling it.

 

iphone 6 same as other iphone  i will try to delete it and then re add it..

 

 

[Chadwick]

Looks like I needed to have the account that uses the control4 account verified.. 

Steps i followed was

Create a new user and verify account.
Install app and sign in with verified user just created.
and phone shows up now in notifications.

 

Solved

 

Thanks for the help

 

[Matt Lowe]

oh yea if this phone doesnt use the main login that was a verified user that would explain it all