nevets23 Posted October 10, 2018 Share Posted October 10, 2018 I'm having the hardest time connecting to Composer all of a sudden. i've literally tried everything I can think of, including a factory reset. Prior to the factory restore, I kept getting the could not connect to director at (my ip address). Now, following the factory restore to 2.5.3, although the HC800 controller shows up on my home network/composer, when I click on it to login, I keep getting this damn message "Could not authenticate the connection to director at my ip address.Common causes are incorrect time/date settings, on the controller or on the computer running Composer." The date and time are correct. I've used system manager to verify that it is correct. With that being said, every time, I select "Internet time server" as the manner I want the controller to keep time and hit "configure", but after I disconnect from the director and then reconnect, it shows the time is configured to gps/other local time server. Can someone please advise on what the heck I need to do to get this working again? So frustrating! Quote Link to comment Share on other sites More sharing options...
nevets23 Posted October 11, 2018 Author Share Posted October 11, 2018 No matter what I try, I cannot seem to get the HC800 to not say "invalid ntp argument config (start|stop|restart|config_server|config_client)" under the Internet time settings in system manager. I have a couple hc250's that work perfectly fine, so I'm wondering if this HC800 just broke on me? Quote Link to comment Share on other sites More sharing options...
joecheech Posted October 11, 2018 Share Posted October 11, 2018 Is this regarding Composer HE? If so, search the forum for the topic “director could not authenticate” and you’ll find a couple of long and heated posts about this. There was an issue this summer that affected all of us. There is a patch to download that fixes it. Hoping this helps you. Quote Link to comment Share on other sites More sharing options...
nevets23 Posted October 11, 2018 Author Share Posted October 11, 2018 Nevermind! I solved the issue, although it still makes no sense to me. All good though now! Quote Link to comment Share on other sites More sharing options...
Abbey Posted December 15, 2018 Share Posted December 15, 2018 On 10/10/2018 at 10:02 PM, nevets23 said: Nevermind! I solved the issue, although it still makes no sense to me. All good though now! How were u able to solve this issue? I am currently having same issue. Quote Link to comment Share on other sites More sharing options...
dcovach Posted December 15, 2018 Share Posted December 15, 2018 3 hours ago, Abbey said: How were u able to solve this issue? I am currently having same issue. Log into your control4 account and read the bulletin at the top. PM me if you need a system update Quote Link to comment Share on other sites More sharing options...
shyamjoshi Posted April 27, 2021 Share Posted April 27, 2021 Hey im having the same issue, can you please send me a dm with the fix. Quote Link to comment Share on other sites More sharing options...
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