Listen to....delayed action

[Ray1013]

I have a EA-5 controller with a the director version of 2.10.2.549842-res. Here is the concern/problem. The room is powered off, I pick up the remote and select "Listen>Pandora>Favorite Station. I do not hear any sound from the speakers for at least 30 seconds.This same scenario occurs in every room, selecting any source of music. I have selected Pandora, My Music via USB on the controller and Sonos (Pandora & music files) same result no matter what. Also, the output dose not seem to make a difference either. I have an Onkyo amp for the great room and a Control4 audio matrix switcher and Control4 amp.for the rest of the house. Any room, any source any output - 30 second delay, then I hear the sound. 

Question: Is this normal operation for Control4? If so, is there a setting that I can change to correct this obstacle? If not normal, what could be failing, controller or amp, switch? 

 

Thanks for reading and for any suggestions you may have.

[msgreenf]

this is not normal - sounds like something is mis-configured

[Ray1013]

Thanks for responding and assuring my that this issue is not normal -   The amp is a C4-AMP108 and the audio matrix is a C4-16ZAMSV3-B. 

[Cyknight]

Sounds like you need to get your system updated first and foremost.

 

57 minutes ago, Ray1013 said:

2.10.2.549842-res

This is initial release of the EA5 I think, and numerous tweaks have been made. At least get it updated to 2.10.6 if nos OS3 (depends on everything else in your project)

[mujtaba.khokhar]

Id second the update too. 30 seconds is too long to wait for music to turn on. 

How is your network configured? do you find any other aspects of the control4 to be slow? 

let me know if you would like any help in updated or further troubleshooting id be more than happy to take a look at your programming remotely and make some suggestions on upgrade paths etc. 

Thanks 

M 

[Ray1013]

Thanks for the reply Mujtaba.khokhar.  To answer your question my network is pretty basic. I have a single router, Asus RT-AC88U all settings at default.  The remaining actions in Control4 seem to run fine without any delay, quick response actually on any execution such as turning on TV, video source, lights on/off etc.  The only issue i have is the music execution. I have updated the controller to the latest update. The music now takes 15 seconds to come on.  One more thing to note, once the music is initiated and running all is normal. When I add a room to the music selection already running, the music comes on instantly.   Thanks again.

 

[mujtaba.khokhar]

Thanks for the reply Mujtaba.khokhar.  To answer your question my network is pretty basic. I have a single router, Asus RT-AC88U all settings at default.  The remaining actions in Control4 seem to run fine without any delay, quick response actually on any execution such as turning on TV, video source, lights on/off etc.  The only issue i have is the music execution. I have updated the controller to the latest update. The music now takes 15 seconds to come on.  One more thing to note, once the music is initiated and running all is normal. When I add a room to the music selection already running, the music comes on instantly.   Thanks again.
 

Not a problem.

The 15 seconds to me sounds like buffer delay.

Now I know some people are going to say I’m wrong...

But when you stream from the internet your controller has to go out to the internet —> find the music streaming service —> find the song you want —> convert that from 010110101 to something that you can hear and voila you have music coming out of your speakers. There are many factors that can affect this.

Just to test I tried streaming from tidal at home and also asked a client to do the same we both got around 10 to 12 seconds before music started playing and after that everything was normal.

When you updated a lot of bugs and other issues would have been fixed and sorted.

When you say you’ve updated to the latest update do you mean os3 or 2.10.6?

Thanks

M


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[Ray1013]

I updated the system to 2.10.6.  I believe i have solved the issue. I remove the network connection from one switch to another and now all music sources come on instantly.

I have discovered another issue that I will post in another thread. One room, the playroom will not comply to the volume rule. I have enabled the default volume for audio, and set this default level to 30 but every time I turn on music for the room, the volume begins at 50.  strange.  

[mujtaba.khokhar]

I updated the system to 2.10.6.  I believe i have solved the issue. I remove the network connection from one switch to another and now all music sources come on instantly.
I have discovered another issue that I will post in another thread. One room, the playroom will not comply to the volume rule. I have enabled the default volume for audio, and set this default level to 30 but every time I turn on music for the room, the volume begins at 50.  strange.  

No worries

Yeah so you basically decreased the hops the processor has to go to to get out to the www

Do you have the room control driver for that room if so the default volumes are done from that.

Thanks


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[Ray1013]

Thanks - I had to delete the room and re-build it.