Room Not Available in Alexa

[Dr. Venkman]

I have the Alexa skill enabled, and it works pretty well. Lights, scenes, room control, selecting AV devices, etc.

But one of my rooms doesn't show as available (the playroom). It doesn't show up in the room list on customer.control4.com when choosing which devices are available to Alexa. It has a TV and a Sonos soundbar and is set up identically to another room that is made available to Alexa (same soundbar, same AV endpoint settings).

I can control devices in the room, but the room isn't listed at all on customer.control4.com.

Any ideas? I'm running OS 3.2.4.

Thanks.

[msgreenf]

2 things I would check

1) make sure the voice scene driver is updated to 116

2) reboot the controller

[South Africa C4 user]

3 hours ago, msgreenf said:

2 things I would check

1) make sure the voice scene driver is updated to 116

2) reboot the controller

I thought we were now on version 117 but I am talking from memory and probably wrong!

[msgreenf]

I think you are right. There were so many updates in such a short period of time. I think I lost track.

[Dr. Venkman]

Thanks.

I'm on 117, and after a reboot and a refresh of devices at customer.control4.com, it still isn't there.

I initially thought it might be a naming issue (i.e. conflicting names), but the room is named "Playroom," and there aren't any lights or other devices with that exact name. Additionally, there's a room named "Master Bath," and the lights in that room are also just named "Master Bath." Both show up in the portal just fine (it may cause issues with giving commands to Alexa, but Control4 is making both available).

[Dr. Venkman]

If I ask my dealer to create a "new" playroom to see if that one will show up, would moving all of the devices to the new room be pretty easy and smooth?

That room has lights, wireless keypads, a fan controller, a TV, and a Sonos Soundbar. The lights are in a handful of scenes. The TV is just an endpoint for the Leaf HDMI matrix, and the soundbar is IP controlled, but really doesn't get used for anything but the optical cable out of the TV.

I'm hoping that if the new room shows up for Alexa, dragging those devices to the new room wouldn't cause any issues with scenes or connections.

I realize I would have to rebuild the navigator thermostat/security/etc. settings for the new room, but that's not hard. Also any room-level programming or defaults, but I don't mind doing that.

Thanks.

[South Africa C4 user]

Should be easy for a dealer to do… not sure it will fix the problem though.

That set - desperate times call for desperate measures.