Matrix Posted April 12 Share Posted April 12 Hello, I've installed my long awaited Chime POE door bell last week and have been struggling to get this to work on our mobile handsets. Basically when the chime is pressed, we do not get a call on our handsets (IOS and Android). The intercom appears to work fine as we can call between handsets/accounts. Also, i have setup snapshot notification for the doorbell and this works well. Troubleshooting steps 1. Removed mobile devices from Control4 Myhome 2. Deleted apps from phone and rebooted before downloading again 3. Validated Communications agent is working and GW service is running 4. Changed DNS on both Chime and Director from ISP to Google The state of play is the same before and after troubleshooting steps. EA3 Controller 3.3.3 Any help would be much appreciated. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted April 12 Share Posted April 12 I would try rebooting the chime and director, and also updating to 3.4.1 for good measure.Do you have At+T phones by chance? At one point I recall there being an issue with them.Sent from my SM-S916U using Tapatalk Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 12 Author Share Posted April 12 I was thinking the same with updating the director but this would be my last option. Version 3.3.3 has been very stable and I've not had any issues/glitches. Network is solid with hardly any latency even when accessing C4 app remotely/4sight. Our phones are UK T-Mobile/EE. I was wondering if some of these old devices need to be removed. 4 of these no longer exist and i have disabled and removed them from the device list but they appear in the list under 4sight. Device List Devices under push notifications - How can i remove these? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 12 Share Posted April 12 I would update for sure Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 12 Author Share Posted April 12 I have exhausted all avenues with the Chime and getting the calls to come through to our mobile handsets. I'll update the director over the weekend and fingers crossed it actually works. Also hope the old devices listed under push notifications clear from the DB somewhere. Quote Link to comment Share on other sites More sharing options...
QLOGIC Posted April 12 Share Posted April 12 Mine have never worked properly. I am at the latest version. if I reset communication is works for a day and then doesn't work anymore. works fine to the T4 or when I am on Wi-Fi. and if does ring it is so delayed the person is gone before I can even answer. Going to Swap them out to Unifi g4 Pro POE, i know I lose the intercom but at least it rings Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 12 Author Share Posted April 12 I do recall when I first got the chime I was so excited and I hooked it up just to test it in my office. Needless to say it worked every time, notifications and mobile calling was solid for about 4weeks. Also, I had very little latency maybe 0.5-1sec after press - quite impressed. This was over WAN. LAN was almost real time. Home renovation was completed and I installed it couple weeks ago when it decided not to work. i recall two changes, 1. My director was on 3.2.1 and is now 3.3.3 2. I am now connected to a POE switch (unmanaged) whereby previously it was using a POE injector lump im planning to test point 2 to see if POE is causing my problem. As said, intercom works just not with door bell. Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 12 Author Share Posted April 12 51 minutes ago, QLOGIC said: Mine have never worked properly. I am at the latest version. if I reset communication is works for a day and then doesn't work anymore. works fine to the T4 or when I am on Wi-Fi. and if does ring it is so delayed the person is gone before I can even answer. Going to Swap them out to Unifi g4 Pro POE, i know I lose the intercom but at least it rings Is your chime POE? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 12 Share Posted April 12 Check your DNS settings, and ensure your router is set to use static 8.8.8.8 and 1.1.1.1 - for itself but more so on the LAN side. Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 12 Author Share Posted April 12 Thanks I’ll double check WAN router also has static DNS and also for LAN side - thanks Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 15 Author Share Posted April 15 This issue still persists, I changed from PoE switch to injector connected to unmanaged switch. I decided to take the plunge and upgrade the director to 3.4.1 but still have the same issue - the mobiles phones do not ring on intercom when doorbell is pressed. I then decided to factory reset the chime and delete the driver. Added back into the project - still the same. DNS WAN and LAN changed to public. Issue still persists. The better half is pregnant due next week and is keen to get this working. Also I get reminded on how costly the chime was I’ve now started to check the logs but no real idea what im looking for haha Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 15 Author Share Posted April 15 I have heard removing the devices and app from the phones should get the intercom working so this is what i did. What i did find is some of the older devices have remained in the device list under myautomation/devices. My gut feeling is that these stale devices are causing me the issue. Does anyone know how i get these removed? Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 16 Author Share Posted April 16 After validating the setup/configuration of the chime alongside network testing it has become evident that the problem is with the chime doorbell and backend Control4 cloud services. The intercom service between mobile phones works fine. In short do not buy chime and look for an alternative. There are so many customers reporting the same problem. I’m a huge fan of C4 but this doorbell is a pile of sh*t. I’ve decided to leave it installed and just use this as a standard doorbell that comes through our ceiling speakers. What a shambles, feels like I’ve been ripped off big time $$$$. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 16 Share Posted April 16 I don't think there are so many customers reporting the same thing...what did you base that on? I've only ever had one customer report a problem like this and they were using AT&T which was a known issue Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted April 16 Share Posted April 16 I have literally hundreds of clients using the Chime without issue. Have you worked with a dealer and/or Control4 tech support to try to troubleshoot your issue or are you going at it alone (and via forum posts)? Quote Link to comment Share on other sites More sharing options...
Matrix Posted April 16 Author Share Posted April 16 I don’t have any issues with C4 and only the chime has been problematic. I see there are plenty of comments of similar issues on Reddit etc which have been supported by tech support and dealers but remain unresolved. My setup is managed in house since 2008. I won’t give up because I believe C4 is a superior system to its competitors and with the exception of chime it’s just been exceptionally reliable and stable. Not quite sure what I’m going to try next though. Yesterday the logging was enabled and I captured intercom SIP traffic. I’ll have a look for the same on the chime. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 16 Share Posted April 16 21 minutes ago, Matrix said: I don’t have any issues with C4 and only the chime has been problematic. I see there are plenty of comments of similar issues on Reddit etc which have been supported by tech support and dealers but remain unresolved. My setup is managed in house since 2008. I won’t give up because I believe C4 is a superior system to its competitors and with the exception of chime it’s just been exceptionally reliable and stable. Not quite sure what I’m going to try next though. Yesterday the logging was enabled and I captured intercom SIP traffic. I’ll have a look for the same on the chime. Reddit is an echo chamber and by no means a way to quantify a problem Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 16 Share Posted April 16 Do you have a valid 4sight subscription? Have you put your phone in airplane mode and only on WiFi and tested if it works? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 16 Share Posted April 16 4 hours ago, Matrix said: it has become evident that the problem is with the chime doorbell and backend Control4 cloud services That seems a huge leap. As Ari above, we have a ton of Chimes out there and very few issues at all, non having the one you reported. It's certainly not the could service as you already mention phone to phone is working, which uses the same cloud service. To ask the obvious: did you check the wire going to the chime? did you but the chime on a short jumper wire direct at the network switch to test? Quote Link to comment Share on other sites More sharing options...
QLOGIC Posted April 17 Share Posted April 17 On 4/12/2024 at 11:41 AM, Matrix said: Is your chime POE? Yes they are POE, We have found no real solution, and my DNS and everything is 8.8.8.8, and running all Unifi currently. I installed 1 g4 pro door bell and no delays and no missed calls. only thing is there is no intercom on the T4's but I have the doorbell push pop up the camera, so can see but just can't talk to the person via the T4 Quote Link to comment Share on other sites More sharing options...
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