pinkoos

The first time it happened I wasn't at home and when it happened this morning, I was already late for work so in a rush to leave...just had time to reboot the rack before leaving

Anyway, it seems there was no internet connection (websites wouldn't load on devices), no audio via Control4 TuneIn, no audio on Homepod (though Siri would answer affirmatively when asked if she was connected to the internet)

The wifi icon on our devices were on (ie, they hadn't defaulted back to LTE), so it's hard to know exactly where in the chain of hardware the problem is/was

Our home network seems to be having some issues - it has gone down twice in the past week

Each time, according to Comcast, there have been no outages or problems with the service coming into the house (automated Comcast system that checks)

I have the OvrC app installed on my phone and that shows two icons as being "unavailable" - one that my dealer named "house network refresh" and the other that he named "internet refresh"

According to the little cheatsheet my dealer gave me after we upgraded to all the Araknis hardware back in October, these icons represent the following:

House network = router and main 24 port switch

Internet = modem, router and main 24 port switch

When it happened last week, I couldn't get in touch with my dealer so I used the OvrC app to reset/reboot the entire rack via an icon my dealer named "equipment rack reset"

Equipment rack reset = everything in or plugged into the rack, which includes the above mentioned items as well as C4 controllers, POE switch, touchscreens, access points, etc.

The reboot/reset of the entire rack fixed the issue last week and again this morning

By the time my dealer was able to remote in this morning, I had already reboot the rack and things were working again

Any ideas what could be going on?

Thanks

I hate to ask this but are you able to post or send a short video clip of how I’m supposed to get this thing off, it’s driving me crazy! 

Thanks for the pic - I think that's what i'm doing.  The way it was mounted, the stops are at the bottom and so the only direction I can push is straight up - is that what you mean by pushing away from the stops?

3 minutes ago, sonic30101 said:

It slides to the side with a little bump. You will see the stops on 1 end where the AP meets the bracket so we what side to push it

There are "lips" along the bottom corners and bottom middle of the back plate that would seem to to prevent the actual WAP from being able to be slid either left or right

The only direction I would think it would be able to slide without meeting an obstruction is straight up, but I can't seem to get it to move without the back plate starting to bend and, again, I'm afraid the hooks/tabs would then break off

Hi, I need to remove a wall-mounted Araknis WAP temporarily to get a wire out that was tucked behind it and I'm having a heck of a time trying to get it off the flimsy back plate on which it's mounted.

From some online diagrams, it looks like the back plate itself has some hooks that the WAP is snapped onto.

My problem is I can't figure out how to get the WAP unhooked from the back plate.

I've tried gently pushing straight up on the WAP from below and then gently trying to pull it away from the wall/back plate, but have not had any luck and I'm afraid to apply too much force for fear of either breaking the hooks off the back plate, breaking the back plate itself or ripping the back plate off the drywall.

Desperately need some suggestions!

Thanks in advance

1 hour ago, dcovach said:

 The camera compatibility test driver doesn't always work.  Sometimes the url has to be arranged differently than the way the driver arranges it.  Its better than nothing so I do use it on occasion.

Its been a while since I last used security spy but I liked it.  I stopped using it mostly because the mac mini I had at the time was starting to become under powered and a new blue iris beta driver was starting to surface.  I was finally fed up with security spy after controller reboots would reset the camera in the driver.  I mentioned it over 2 years ago in dealer forums and nothing came of it.  Apparently its been fixed but I haven't tried it yet.

The Blue Iris phone app allows you to watch recorded footage.  It's not free and neither is it pretty but it works.  I have no idea if you can do this with security spy so someone else needs to comment on their experience.

You can watch recorded footage on the iOS app if you pay the $6 in app purchase - that gets you access to "captures" (ie, the recordings) and gives you a "multiplex" view (multiple camera feeds on a single screen)

Thanks Dan, appreciate the comment

My Lilins are already incorporated into my C4 system, so I guess the driver would just be redundant for me

I'm not.  I know they have a C4 driver, http://drivers.control4.com/solr/drivers/browse?q=securityspy but I'm not sure what it does or what it's for

Just installed the software last night, so still playing around with it and learning

If anybody knows what the C4 driver does, please chime in

I've posted extensively about my trials and tribulations with my IP cams, NVR, etc

In the end, I decided to have my dealer take back the Zuum NVR and just go without an NVR for the time being for my 4 Lilin IP cams

Not ideal, of course, as I only could access live feeds and do rudimentary motion detection with snapshot images emailed to me when motion was detected (and I've had problems with the motion detection as I posted about recently)

Anyway, someone mentioned SecuritySpy in a Mac forum I follow, so I decided to try it out

I already have a Mac mini running 24/7 as my primary computer, iTunes server and Plex server, so I didn't have to worry about going the NAS route or anything like that

I also had a 2TB portable USB 3 drive laying around unused

SecuritySpy has a 30 day free trial and a pretty decent iOS app (though a $6 in-app purchase is required to review captures (ie, recordings) - I went ahead and paid the $6 so I could try everything out in conjunction with the free trial

So far so good; I'm really liking the Mac-centric interface, the iOS app, the remote web access, etc.

When I had the Zuum NVR, I hated the generic NVR interface which I found clunky and just generally lacking in "polish" - I quickly realized that most NVRs have the exact same GUI

I also hated the noise the NVR's fan/fans would make...it drove me crazy - I don't have any noise issues with SecuritySpy running on my Mac mini with the external 2TB drive

I know it's only been one day and I may run into issues (if you all know of any already, please post here!) but, so far, I'm loving it

After the trial, a 4 cam license will cost around $90 so I'll have to cross that bridge later, but that still beats the hundreds of dollars the Zuum NVR would have cost me

The problem has resolved itself, this is what I did:

- Removed Pandora as a music service in Sonos

- Monitored the bathroom in C4 to see that these "phantom activations" were still occurring but, since Pandora was removed, no music would actually play

- Continued to monitor and, over the course of the next week or so, noticed that the phantom activations had stopped

- Went ahead and re-added Pandora as a music service in Sonos

- Problem hasn't recurred since

I did get in touch with my dealer who said that he had heard of what he called "phantom touches" of the bezel touch buttons on the touchscreen, secondary to possibly moisture or humidity, so maybe that was the cause (the touchscreen is in our master bath) or maybe not

Anyway, just wanted to report this followup, thanks

No luck updating the firmware on a PC - it looks like it's updating, but after the camera reboots, it's still 1.4.58

I'm still not sure which is the later firmware - 1.4.58 or 1.4.122

Anyway, thanks for the help, looks like I may just be out of luck unless I can get in touch with Lilin

I can give that a shot (my son has a gaming PC), but when I originally upgraded the firmware to 1.4.58 many months ago, I did it via my Mac on Chrome

Regardless, I'll try via PC in the next day or two and report back

Thanks

No luck with the update

Actually, I was a bit wary of doing the update b/c my cam is currently at 1.4.58 so 1.4.122 seemed like a step backwards (despite the date listed as 2018)

Regardless, I went ahead and ran the update and once it was all done and the camera rebooted, the firmware still showed as being 1.4.58

So, not sure what's going on, but thank you for the link of the firmware updates you had provided

19 minutes ago, JR2 said:

 

I thought the same also.. but...  this link is where all of the current camera firmware is stashed.

http://www.lilinfiles.co.uk/#Home

Wow, how did you find this?  Thank you very much, I'll try and install the 1.4.122 tonight and report back

According to the Lilin firmware page, my cams have the latest firmware for that particular model (latest firmware is from 2015! LOL)

Thanks, I think I had came across something similar, but found it very difficult to figure out what firmware applied to my cams (LR7022)

I believe my current firmware is from 2015, but I can't tell if there's a more recent firmware for LR7022

No luck with Safari, Chrome, Firefox or MS Edge beta on a Mac

Ugh

I've even rebooted all the cams

We use YouTube TV on Apple TV 4K and have no problem using the Control4 remote (the directional keypad) to fast forward or rewind

Of course, you can't scrub so easily or quickly as you can if you use the original Apple TV 4K remote via the touchpad, but otherwise the Control4 remote works find

What exactly are you finding frustrating?  Maybe we can help more if you provide more details of the issue you're having

So I'm trying to follow the directions in that link, but I can get the camera view with grid overlay in the setup screen where it should be

The camera view is just not there

I'm using Chrome on a Mac

Safari says I don't have the plug-in which I suspect is Flash

I've allowed Flash in Chrome and so I'm not sure why it's not showing up

Thanks for the link, I will definitely try masking the shrubs, but still want to figure out why my sensitivity settings won't stick

Hi, I have 4 Lilin IP cams connected to my system without an NVR

I was playing around with the web interface for each cam and was setting up motion notifications

I got them successfully setup to send me an email with a snapshot image when motion is detected, but one cam in particular is firing off numerous emails because there's always some shrubs in the view that move with the slightest breeze

I've already changed the dwell time to one second, but I'm still getting tons of notifications, particularly for that one camera

The motion sensitivity is set at the default of 57 and I want to change that (it says that 99=low and 1=high or something like that)

The problem is that I can change the value, but it doesn't stick

I change it to, say, 1 from the drop down menu and "submit" it, but then it just goes back to 57

Does anybody have any idea on what's going on and/or another suggestion to prevent the cams (particularly that one cam) from firing off so many emails?

Thank you

My wife just called to say it happened again

This problem is so strange, can't figure out what's going on

I haven't put in a call to my dealer yet, I'm hoping either I can figure out what's going on or hoping it will just stop

Yeah there isn’t anything setup that way

Nothing has changed in my programming since maybe January or February 

This just started out of the blue a week or so ago

Hi,

In the past 2 weeks, music (Pandora is the source) has started playing randomly from our Sonos Connect, which is tied into our C4 system

It happened once in the middle of the night maybe a week or so ago and then again last night and, my wife has just reported, today during the day

The Sonos Connect is tied into the in ceiling speakers spread throughout the house

While I it sounds like this could only be a Sonos issue, the room where this is occurring (our master bathroom) has to first be "turned on" before anything playing through the Sonos Connect would actually be audible in the room

And, by turned on, I mean that C4 has to activate that speaker in that particular room and then Sonos would need to start playing

As far as I know, the Shairbridge functionality that I used to have was deactivated months ago, so I don't think it could be related to that

Any ideas?