Hi All - I ran a Smart Home Install shop for about 13 years and was a C4 Dealer from 2009-2020 (Composer 1.7.3 and the HC500/300/200 all the way to 3.0 and the CA1/CA10). I also have my Tech II C4 cert, C4 Panelized Lighting Cert and C10, C7, ACO and ACQ Licenses. Had to voluntarily quit the dealership status with C4 due to some personal issues but still have a mid-sized system in my home needing support. I have Composer HE and that works fine for what it is but I was hoping to get some support for stuff that I can't do as a non-dealer. I have a fried of mine who takes care of our system (he's still a C4 dealer) but he's busy often and is hard to track down. I was hoping I could get some remote support from someone here for a small issue I am having with the system. I totally get the minimum service call thing as I had one myself. I am fine with that as I no longer possess the program needed (Composer Pro) to troubleshoot myself.
Main controller is an EA5 running Composer 3.4. I have 5x T3 in-wall TSs, 1x T3 mobile TS and 1x T4 in-wall TS in the project along with half a dozen EA1s and EA3s. I have a third gen Nest Thermostat that I kept on a Nest account until works with Nest was killed on 9/29 of this year. I got my dealer friend to convert it to the Nest drivers although I could tell he hadn't had a lot of experience with it. The good news is that control of the nest T-stat is working well and I am getting correct feedback on things like Current Temp, Heat and Cool levels, Eco mode etc. The bad news is that the current temp no longer comes up on the screensaver of any of the TSs or EA controllers that are set to view this info via Custom screensaver settings. The obvious fix is to look and make sure the new Google Nest Driver is binded at the room level at all these locations but I can't do that with Composer HE and my dealer friend hasn't responded back saying he's going to take a look at it. All was working fine before using the Nest Drivers and Works with Nest protocol.
Thanks to all for any support!!