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About jlombardo

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    Control4 End User

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    New Jersey

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  1. I'll try changing the DNS although I have no idea why that would impact the remote control connection. I'll try anything at this point!
  2. The remote continues to become unpaired even with the new Apple TV 4K. I'm at a loss for how to fix this. Are there any 3rd party drivers that provide a more stable connection?
  3. Ok, thanks for the reply. I have no use for 4K but I thought if the newer hardware eliminates this bug, it’s worth the upgrade. I’ll try it out and see.
  4. Is this issue presenting itself on the new 4K Apple TVs?
  5. I checked on it last night and again this morning and it was still working. Surprising since it failed every day since last Friday. I deleted all the apps that are not being used in case it's an issue with storage space.
  6. Good to know it’s not just me! My Apple TV has relatively low usage. Have you tried Resetting it factory defaults? That may be my next step.
  7. I haven't tried but that but I will later today when it fails again. Good idea. I'm also going to try pinging the IP from another computer on the network to see if it's actually reachable that way. Any other ideas to gather more data?
  8. I have an Apple TV Gen 4 being controlled via IP by C4 drivers. The Apple TV screensaver is off and it is set to never sleep. Once a day or so, the C4 remote fails to control the Apple TV. Using the Apple TV remote, I checked the Apple TV network settings to make sure the static IP did not change. I hard rebooted the Apple TV by cycling power on the outlet it is plugged into. When it came back on, C4 control was still NOT working. Next I rebooted the Apple TV from the Settings menu and when it came back on the C4 control worked. I don't understand why the C4 control is failing and why a hard reboot does NOT fix the issue but a restart through the Apple TV Menu does fix it, at least temporarily. Has anyone else seen this happen? Let me know what additional info I can provide to help figure this one out. Thanks all, Joe
  9. Would someone be able to provide a list / brief summary of the major features introduced since 2.7?
  10. Oh wow! Thanks for following up with that guys! I did not understand Cy's suggestion to mean that but that does sound like the perfect solution (if I can figure how to make it work). Thanks so much for great ideas and fast responses.
  11. Thanks for the info Cyknight. I prefer the list too, I think that is more commonly used. The original installer set theirs up this way so after having used it for many years, the switch to List would be an unwelcome change. I had not thought about using a custom button. That may work, but again, they are in the habit of toggling through with the Watch button. Even if I could make it work as a custom button they are not likely to use it because it is a big change in behavior and goes against the muscle memory they've developed.
  12. Thanks for the reply! If I'm not mistaken, the Watch button can be programmed to either (A) list the sources on the remote's screen or (B) actively change and cycle through sources when pressed repeatedly. They prefer the way that option B operates. They just want it to cycle through more then the last three sources. If I could increase it to cycle through the five sources this would give them what they want.
  13. I have not had a chance to try one of the new physical remote controls yet but is there an option to increase the amount of sources you can toggle through when you hit the Watch button? The previous generation remotes are only able to cycle through the last three sources that were selected. My "client" is looking for an easy way to have more sources available to flip through from this quick shortcut button.
  14. Thanks so much for the help. I've got the programming working in one room now, I'll be rolling it out to the others this week. I've also got a DAC arriving this week also so between these two solutions I think we'll be in great shape. Thank you.
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