Morning. I need some assistance on my AVR. This is for my living room system.
Here is a breakdown of current equipment.
TV - 77" LG OLED
AVR - ARCAM AVR20
C4 – EA3
Audio – LCR is Martin Logan SL3 and Theater Center. Surrounds are in ceiling Martin logan MC6 in ceiling (x 4) and rears are Martin Logan MC8 in ceiling (x2)
AMP – Emotiva XPA5 Gen 3
Misc – PS5, Xbox Series X, Switch, Raspberry pi, Nvidia Shield.
The AVR is hooked up to the EA3 via rs232. Everything else is hardwired ethernet (gigabit) to my equipment room POE switch.
Prior to this AVR, I had a Marantz SR6015, which worked fine, but I got a good deal on the Arcam, so decided to upgrade.
The Arcam is great. Love the connections, the sound, the looks, everything. BUT it is ridiculously slow in changing the volume through C4. If I change the volume on the SR260, Neeo, t3, phone app, etc, it is so slow. Like I hit volume down and 5 secs go by before it changes volume. That is IF I only hit it once. If I try to quickly turn down the volume by holding the button, it goes crazy. For instance, the volume is at 50. I hold volume down, it goes from 50 to 48 then jumps to 57, then goes to 49, then to 45, then to 52, etc.
Matt lowe (my dealer and does all setup) looked at it and said c4 is working as intended and that it may be a defective unit. I updated the unit to newest firmware, net protocol, etc. Still does it. If I use the regular AVR remote, it is perfect. So it seems that it has something to do with C4. Is arcam integration just not good?
I would say i will just live with this, but the wife will not. She already questions my spending on C4 and the last thing i need is something not working properly.
What can I do?
I am ready to sell it and buy something different (I was thinking going Anthem).