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Slow loading of cameras on iOS app


ashwinmj
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I have 5 Hikvision cameras (1080p) and one Door Bird (720p) integrated into OS 3.2.3. When Security -> Cameras is opened and the app goes to the page with a preview of all cameras, it loads quick on the Android app and T3 screen. However, on the iOS app it takes a long time to show the previews of the Hikvision cameras. Initially, it shows the spinning wheel, then after about a minute it shows a symbol to indicate there's no camera feed from any of the cameras. After a few more minutes, it starts slowly loading the preview of the cameras one by one.

At any time if I tap on the preview of a camera whose preview hasn't been loaded yet, the live feed of the camera in the page with only one camera loads quick. So, it doesn't seem to be a problem of C4 not getting the camera feed. The problem is only on the page where all cameras previews are shown at the same time, and only on iOS.

I tried changing the Hikvision cameras to 720p, but that didn't make any difference. 

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What driver are you using?

In the iOS app, go to settings and tap on "Sync settings".

The Camera proxy has been improved a lot in 3.2.3. My feeds load instantly in my iPhone and my T4s. I use Hikvision cameras with the third stream set to 1080p.

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@eddy.trochez I've taken a video similar to what you sent earlier here https://drive.google.com/file/d/1Dkab9Qii_aAvDCn11eRWF2ui1mVGPCOO/view?usp=drivesdk. The problem with loading of videos is only in the screen where all cameras are shown. If I tap a particular camera to view only one at a time, it loads quick. And this problem is seen only in iOS, not on Android, the T3, or the on screen interface on the TV. 

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