Jump to content


c4Forums Member
  • Content count

  • Joined

  • Last visited

About nevets23

  • Rank
    Control4 End User
  1. C4 Leaf 4k Matrix Switch

    Makes sense. Thanks @Cyknight
  2. C4 Leaf 4k Matrix Switch

    Yes, just a call. They checked with the tech and looked up the specs of my unit. They said the default setting is 60hz, and that’s what they set it at. I guess I could always pay them to come out and double check it. Sent from my iPhone using Tapatalk
  3. C4 Leaf 4k Matrix Switch

    Ok, just spoke to the generator people. They said my generator is set to 60hrz frequency, so I should be good, right? Sent from my iPhone using Tapatalk
  4. C4 Leaf 4k Matrix Switch

    Ok, thanks. What frequency should it be set to though? Sent from my iPhone using Tapatalk
  5. C4 Leaf 4k Matrix Switch

    Ok, thanks for the clarification on the watt box and the advice as to monitoring the power. With respect to the generator, it's a generac. In terms of checking the frequency, is that something the generator company would do? I have maintenance performed on it regularly, but I'm guessing that checking the power frequency isn't part of the check up? The thing is my original dealer was involved with and new about the generator/it was there when the system was setup, and they never mentioned any potential issues. If there were large/frequent power fluctuations, wouldn't i have other issues with other things in my house? Not gonna lie, it's a little distressing that something like this could be the issue.
  6. C4 Leaf 4k Matrix Switch

    The primary equipment is plugged into a wattbox 700 12 plug box. Shouldn’t the wattbox take care of any power issues? The rack I have is a brand Sanus. I’m fairly certain there is good airflow, but things are stacked in the rack (although not in an unusual way). I have the battery back up, and also have the entire system on a generac backup generator. Sent from my iPhone using Tapatalk
  7. C4 Leaf 4k Matrix Switch

    Yeah, exactly. I definitely would have gone with the EA. Sent from my iPhone using Tapatalk
  8. C4 Leaf 4k Matrix Switch

    Yeah, I agree my local dealer sucks. I got a proposal from him for my system in late 2015, so the EA series wasn’t out yet. My system, however, wasn’t installed until July 2016 when our new house was finished, and he never even told me about the new controllers. When I found out that we didn’t have the latest controllers, he said he didn’t tell me about them b/c they weren’t out when he made the original proposal, and he was trying to save me money....ironically, he sure as hell let me know about other things I could upgrade that weren’t available when he made the original proposal. Sent from my iPhone using Tapatalk
  9. Not sure if my dealer simply sucks at his job, or I just have some pretty bad luck. My wife called me today, and told me none of the TVs are working. I get home and check the a/v rack, none of the lights on the leaf 4k matrix switch are on....yet the power outlet is clearly on. I tried plugging it in to a different outlet just to be sure, and of course no different. The thing is completely dead. I’ve had it a little over a year, so it’s definitely still under warranty, but I’m starting to question the quality of c4 products. No joke this is the the third major device to fail since I got the system a little over a year ago. The HC800 my dealer installed broke within the first 30 days of installation, then an ethernet port went bad on a hc250, and now the 4k matrix is dead. Does this seem like bad luck or more of a pattern that likely has to do with my original dealer? The entire system was brand new/no refurbished or used devices. Also, given my local dealer’s crap response time, can someone please help me RMA this thing? My wife is home on maternity leave, so this is not good timing to be without any tv in the house! Thanks in advance, Steven Sent from my iPhone using Tapatalk
  10. Any word on the release date of the intercom app? I understand the need to beta test it, but at least put a general timeline/deadline on the release date. Otherwise, why even announce it yet? It's like C4 announced "hey we got this great new addition to our system!" even though they have no idea when it will be ready/released. I'm happy it was announced, but good god, can we get some sort of timeline, update, etc? All radios have been silent since the initial announcement back in the beginning of September!

    Thanks Ryan. Makes sense.

    It's the Samsung UN40MU6300 IP Driver Version 5

    @msgreenf @StroTek LLC I think I figured out the issue by looking at the Lua Output. There is a "power on timer delay" and a "power off timer delay." The power off timer delay/poll fails every time I turn the tv off. Then, once the "power off timer delay expires," I can turn the tv back on instantly. Is there a way to remove the "power on" and "power off" timer delays via lua command, or at least just the "power off timer delay"/poll? I'm not even sure what that is supposed to do, and it's clearly failing anyway. I think if I take it out/disable it all together, it would fix the issue. Thanks,

    @StroTek LLC so do you use the ip driver or an earlier IR driver? The IP driver, in theory, is awesome, but if this is how turning the tv on with it is right now, it's not worth it.

    I'm using wired. Does the mac address need to be added with or without the colons/does that make a difference?