ftlfirefighter Posted February 12, 2012 Share Posted February 12, 2012 Swapped out an HC-300 for the new HC-800 and everything works as advertised EXCEPT the serial ports are kaput! There's no communication with my alarm system, a Vista 128F panel over either serial connection. We checked that "ipserver" was enabled in system manager and it was, even disabled it then reenabled and rebooted. Still nada. Ended up reconnecting the 300 directly to the alarm by itself so I didn't loose that functionality. Anybody got any ideas? Link to comment Share on other sites More sharing options...
nikon Posted February 12, 2012 Share Posted February 12, 2012 try restarting ioserver Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 12, 2012 Author Share Posted February 12, 2012 Oops, I typed ipserver but meant ioserver. Link to comment Share on other sites More sharing options...
nikon Posted February 12, 2012 Share Posted February 12, 2012 So IR is working ok just not serial? Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 12, 2012 Author Share Posted February 12, 2012 Yup, the IR worked fine from the get go. Yea, no serial at all. I tried both connections too even a different serial device other than the alarm. Link to comment Share on other sites More sharing options...
nikon Posted February 12, 2012 Share Posted February 12, 2012 Sounds like you will need the help of Control4 tech support on this one. Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 12, 2012 Author Share Posted February 12, 2012 Thanks Geoff, Paul from SOHOShop is trying to figure it out too. Link to comment Share on other sites More sharing options...
thecodeman Posted February 12, 2012 Share Posted February 12, 2012 Serial working good on the two I just put in. If this is a bug Paul will get it reported. Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 12, 2012 Author Share Posted February 12, 2012 I have every faith in him!! I'll get a Global Cache doodad to use in the mean time so I don't have to tie up a 300 just for the alarm. Link to comment Share on other sites More sharing options...
pharmdsmith Posted February 14, 2012 Share Posted February 14, 2012 Alright after much deliberation with tech support and a C4 engineer it turns out the 800's software wasn't created to handle the baud rate his alarm panel needs. The engineer said they would fix this in a software release. Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 14, 2012 Author Share Posted February 14, 2012 You're too modest Paul, it was THREE HOURS of you on hold and me swapping that serial wire back n forth, up n down and inside & out!! LOL Thanks again buddy. Link to comment Share on other sites More sharing options...
chesterwilson Posted February 14, 2012 Share Posted February 14, 2012 The IR on this things stinks. I might have to keep my hc300c just for the ir function. The ir commands for my comcast keep hanging if I push the skip forward button 3 or 4 times in a row. Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 14, 2012 Author Share Posted February 14, 2012 I mentioned to Paul that there's a lag before it flashes the TV to turn on when I select any "Watch" function... The 300 was instantaneous. Welcome to being an "early adopter"!! Link to comment Share on other sites More sharing options...
chesterwilson Posted February 14, 2012 Share Posted February 14, 2012 I mentioned to Paul that there's a lag before it flashes the TV to turn on when I select any "Watch" function... The 300 was instantaneous. Welcome to being an "early adopter"!!Well for me it works right away but if I push the skip forward it will transmit the commands the first 3 or 4 times but will stop working for 2 seconds and then I have to push it again. Link to comment Share on other sites More sharing options...
ftlfirefighter Posted February 14, 2012 Author Share Posted February 14, 2012 All I can say is there's ghosts in the machine... Link to comment Share on other sites More sharing options...
onewalles Posted February 15, 2012 Share Posted February 15, 2012 Alright after much deliberation with tech support and a C4 engineer it turns out the 800's software wasn't created to handle the baud rate his alarm panel needs. The engineer said they would fix this in a software release.what was the baud rate?I had the same problem when, some time ago, I was writing a driver for a security system that used 19200 baud rate - had no communication and in the end I had to use ethernet-serial converter.This was with the HC300C though. Link to comment Share on other sites More sharing options...
JHill9 Posted February 15, 2012 Share Posted February 15, 2012 I had the exact opposite problem. Serial ports worked great but the ir didn't work at all. After messing with it for hours I had to take a break. Wake up this morning and ir works. I can't explain it but I am happy it is working now. Link to comment Share on other sites More sharing options...
ILoveC4 Posted February 15, 2012 Share Posted February 15, 2012 I had the exact opposite problem. Serial ports worked great but the ir didn't work at all. After messing with it for hours I had to take a break. Wake up this morning and ir works. I can't explain it but I am happy it is working now.There is a bulletin out about that. Link to comment Share on other sites More sharing options...
chesterwilson Posted February 15, 2012 Share Posted February 15, 2012 The IR is horrible on the new HC-800. C4 really needs to re-evaluate there beta program. There are some power users on here that could probably help them. Link to comment Share on other sites More sharing options...
ILoveC4 Posted February 15, 2012 Share Posted February 15, 2012 The IR is horrible on the new HC-800. C4 really needs to re-evaluate there beta program. There are some power users on here that could probably help them.chesterwilson, what problem are you experiencing? I've heard that ioserver needs to be reset after a reboot, but then it starts working and all is well.I'd be curious to hear what you're problems are. I'm definitely going to wait on my "controller consolidation" until a patch is released for that thing...I don't use any of the I/O on it right now. Link to comment Share on other sites More sharing options...
dgbrown Posted February 15, 2012 Share Posted February 15, 2012 What's wrong with IR on the 800 ? I had one issue with IR just post upgrade. Been rock solid since. Link to comment Share on other sites More sharing options...
chesterwilson Posted February 15, 2012 Share Posted February 15, 2012 The bug that is being reported is that the IR stops working or doesn't work out of the box unti the IOServer is reset. My problem, however, is the ir hanging when stacking commands. For example, if I use the 30 second skip button and I press it 6 times in a row the IR hangs for 1-2 seconds and doesn't recognize any commands. I have to wait for 1-2 seconds before I can use the remote again. This never occurred when I was using the HC-300c. When I say it hangs, its not because the other commands are still going through (i.e. if I push it 6 times, the first 4 times it will go through, there will be a 1-2 second pause after the last command and only then can I input a command)It's funny because my mind keeps telling me this remote sucks, then I have to remind myself it's the same remote. Link to comment Share on other sites More sharing options...
dgbrown Posted February 15, 2012 Share Posted February 15, 2012 Just digging a little here. I'm wondering whether it's a stacking issue as you describe or perhaps the source component is actually being overrun ? Perhaps because the 800 may process the IR command stack faster.If you stand in front of the source component is the IR flashing or does it pause and start up again ? If the former, perhaps tuning the repeat count on the driver may have an impact. Link to comment Share on other sites More sharing options...
chesterwilson Posted February 15, 2012 Share Posted February 15, 2012 ^Yeah I was thinking I would need the count adjusted. I'll have to check a bit later, but will update with my results. Link to comment Share on other sites More sharing options...
dgbrown Posted February 15, 2012 Share Posted February 15, 2012 Definitely interested in how this plays out Chester. Happy hunting !Dave Link to comment Share on other sites More sharing options...
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