abovedeck Posted December 15, 2016 Share Posted December 15, 2016 where in HE can you see the zigbee mesh/devices offline? I had an internet outage last night and it kicked a couple devices offline. Trying to restore. Link to comment Share on other sites More sharing options...
msgreenf Posted December 15, 2016 Share Posted December 15, 2016 23 minutes ago, abovedeck said: where in HE can you see the zigbee mesh/devices offline? I had an internet outage last night and it kicked a couple devices offline. Trying to restore. You can't. Zigbee and INternet are not related. Internet outage will not cause zigbee devices to go offline Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 14 minutes ago, msgreenf said: You can't. Zigbee and INternet are not related. Internet outage will not cause zigbee devices to go offline Well what happened is the modem for my rack went offline, the ethernet ports closed, and the devices connected to it went offline. The device in question is my shades controller. It works through the shades app, but it seems to have kicked itself off of the ea-5 because I'm getting zero action from remotes, tables, c4 app and keypads. I understand that the ea-5 does not need internet to work, but I think some of my devices kick themselves off during an outage. Link to comment Share on other sites More sharing options...
msgreenf Posted December 15, 2016 Share Posted December 15, 2016 3 minutes ago, abovedeck said: Well what happened is the modem for my rack went offline, the ethernet ports closed, and the devices connected to it went offline. The device in question is my shades controller. It works through the shades app, but it seems to have kicked itself off of the ea-5 because I'm getting zero action from remotes, tables, c4 app and keypads. I understand that the ea-5 does not need internet to work, but I think some of my devices kick themselves off during an outage. that makes sense but those are IP devices, not Zigbee. your zigbee remotes, lights, etc will work regardless of an IP outage Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 Oh ,true. Sorry for the mis-language. So now my question is... How do I get the shades back online with the ea-5? Link to comment Share on other sites More sharing options...
msgreenf Posted December 15, 2016 Share Posted December 15, 2016 5 minutes ago, abovedeck said: Oh ,true. Sorry for the mis-language. So now my question is... How do I get the shades back online with the ea-5? i would reboot teh shades themselves and they should reconnect Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 1 minute ago, msgreenf said: i would reboot teh shades themselves and they should reconnect trying that again, but already tried earlier. Is there an order to this... reboot ea5, and then reboot shades, or does this not matter? Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 reset both ea5 and then shade controller, no luck. Link to comment Share on other sites More sharing options...
msgreenf Posted December 15, 2016 Share Posted December 15, 2016 8 minutes ago, abovedeck said: trying that again, but already tried earlier. Is there an order to this... reboot ea5, and then reboot shades, or does this not matter? hard to say without knowing how the shades and driver work. But likely, i would reboot the shades, confirm they are online. After you know the shades work, then the control4 controller driver may have a reconnect button? (without having to reboot) look under actions. or try to edit a property and change it back to see if that re-establishes the connection Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 On 12/15/2016 at 11:40 AM, msgreenf said: hard to say without knowing how the shades and driver work. But likely, i would reboot the shades, confirm they are online. After you know the shades work, then the control4 controller driver may have a reconnect button? (without having to reboot) look under actions. or try to edit a property and change it back to see if that re-establishes the connection See attached. Found this under actions. Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 This is driver editing window Link to comment Share on other sites More sharing options...
SMHarman Posted December 15, 2016 Share Posted December 15, 2016 Have they moved to a different up address? Link to comment Share on other sites More sharing options...
abovedeck Posted December 15, 2016 Author Share Posted December 15, 2016 YES. Got it. IP address changed on that device from .20 to .21 so C4 could not find it. Luckily .20 went to an ipad so put it on airplane mode, when in to shade controller and changed static ip to .20 All up and running. Link to comment Share on other sites More sharing options...
SMHarman Posted December 16, 2016 Share Posted December 16, 2016 YES. Got it. IP address changed on that device from .20 to .21 so C4 could not find it. Luckily .20 went to an ipad so put it on airplane mode, when in to shade controller and changed static ip to .20 All up and running. Now go in to your router settings and make a dhcp reservation for the device. Link to comment Share on other sites More sharing options...
abovedeck Posted December 16, 2016 Author Share Posted December 16, 2016 5 hours ago, SMHarman said: Now go in to your router settings and make a dhcp reservation for the device. Yep, did that as well Thanks! Link to comment Share on other sites More sharing options...
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abovedeck
where in HE can you see the zigbee mesh/devices offline?
I had an internet outage last night and it kicked a couple devices offline. Trying to restore.
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